Csr- Call Center Representative - Middle River, United States - E-ZPass MD/TransCore
Description
Under the direction of a Customer Service Supervisor, the Call Center CSR is the primary customer interface for the EZPass MD and Pay-By-Plate MD program in accordance with TransCore and MDTA standards of performance.
- Provide exceptional customer service and handling of all customer issues.
- Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
- Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-ByPlate accounts.
- Contact customers for additional account information.
- Meet MDTA standards and deadlines.
- Perform other duties as directed by TransCore management and supervisory staff.
TransCore is an Equal Opportunity Employer
- EEO/AA/M/F/Vet/Disabilit
y
Job Types:
Full-time, Contract
Pay:
$16.50 per hour
Expected hours: 40 per week
Benefits:
- Onthejob training
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- Hybrid work
Application Question(s):
- Are you able to pass a preemployment drug screen?
- Are you able to obtain/maintain an internet connection of 500mb or better?
- Do you have a dedicated workspace at home that is free from distractions and background noise?
Education:
- High school or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Work Location:
Hybrid remote in Middle River, MD 21220
