Aelicia Porter

Great to E-meet you, my name is Aelicia Porter and I am really excited to be a qualifying candidate for the position available. Here are some things that may help you understand who I am and where my career has taken me. 

I have over 15 years of experience as a team manager in various roles for different organizations. 

13 of those years I spent working in Customer Care as a team manager. 5 years I spent working remotely for a mobile remittance company managing a Global Customer Care Team. 

I am very passionate about developing teams and getting them to a high performing state to reduce customer churn and improve customer retention. I have worn many hats in my career. I have managed projects, and trained, developed, hired, and audited customer care employees. 

I am very familiar with many tech stacks like Zendesk, Slack, Quip, Rippling, Talkdesk, Periscope, and Deputy. 

I am authentic, compassionate, business oriented, and analytical in my approach to managing teams and projects. 

I would appreciate the opportunity to discuss how my experience has prepared me for this job position with you further. Please contact me to set up a time to talk that works with your schedule. 

Thank you for your time and consideration. 

I have over 10 years of call center and customer service experience.  I have experience in the following roles,

• Call Quality Assurance 
• Call Center Management
• Call Center Agent/Specialist 
• Call Center Training & Development 
• Risk Management 

Laurel High School- HS Diploma