Contact Center Representative - Bel Air, United States - FREEDOM FEDERAL CREDIT UNION

FREEDOM FEDERAL CREDIT UNION
FREEDOM FEDERAL CREDIT UNION
Verified Company
Bel Air, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
The Freedom Federal Credit Union Difference_

  • Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Baltimore and Harford County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them a healthy, safe, and positive, yet challenging, work environment. A positive worklife balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference._

Essential Duties:

  • Create a positive member experience at each interaction and provide superior service
  • Troubleshooting Digital Banking issues
  • Enhance member relationships by crossselling products and services
  • Possess a working knowledge and understanding of IRAs, credit reports, banking regulations and Freedom's policies to service member requests in an efficient manner

Minimum Requirements:

  • High school diploma or GED
  • 1 year of direct customer service experience
  • Knowledge of principles and processes for providing extraordinary customer service
  • Excellent problem solving and critical thinking skills
  • Excellent oral and written communication skills including active listening
  • Must be PC literate and able to navigate between multiple monitors and systems accurately and efficiently
  • Working knowledge of Microsoft Office systems such as Outlook, Word, and Excel
  • If offered the position, you will be required to meet the requirements of the S.A.F.E. Act to be registered in the Nationwide Mortgage Licensing System and Registry (NMLS).

Desired Skills:

  • A combination of related experience including, but not limited to call center, financial, retail or other similar industry (6 months is desired)
  • Knowledge of call center metrics and terminology
  • Knowledge and understanding of credit union products and services
  • Bilingual in Spanish

COMPANY INFORMATION:


Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties.

Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties.

To learn more, visit


Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Veteran status and will not be discriminated against on the basis of disability.

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