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    Call Center Representative - Baltimore, United States - AbsoluteCare

    AbsoluteCare
    AbsoluteCare Baltimore, United States

    1 day ago

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    Description

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. Meet personal/team qualitative and quantitative targets. De-escalate situations involving dissatisfied customers, offering patient assistance and support.

    Education and Experience

    • High School diploma or GED Equivalency
    • 2 years' experience in a Patient Center Medical Home preferred
    • Experience with Eclinicalworks preferred


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