- The Customer Support Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
- Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.
- Responsiveness: The Customer Support Representative will provide responsive, timely telephone, chat support. The Customer Support Representative shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
- High School Diploma or GED required; College degree or equivalent experience preferred.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Excellent oral and written communications skills, particularly in a phone or email context
- Strong communication skills and basic computer knowledge
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Support Representative
3 weeks ago
United Airlines Los Angeles, United States**Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...
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Client Support Representative
1 week ago
Specialist Direct Los Angeles, United States**Full-Time Salaried Position** · **About Specialist Direct** · Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company's telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient o ...
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Customer Support/sales Representative
1 week ago
ECLIPSE HOME SERVICES Bellflower, United StatesOur goal for our clients is simple: we are all about engaging customers with a warm smile and enthusiastic hello while developing the most superior customer experience. Taking care of our people, clients, and the communities we serve is our main priority. We have our eyes set on ...
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Client Support Representative
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Lavish Home Decor Los Angeles, United StatesAt Lavish Home Décor, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings. From sleek and modern pieces to timeless classics, we have something to suit every taste. · As an authorized dealer of Hunter ...
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Customer Support/sales Representative
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ECLIPSE HOME SERVICES Santa Fe Springs, United StatesOur goal for our clients is simple: we are all about engaging customers with a warm smile and enthusiastic hello while developing the most superior customer experience. Taking care of our people, clients, and the communities we serve is our main priority. We have our eyes set on ...
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Software Support Representative
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Measure Square Corp. Pasadena, United StatesEntry Level Software Support Representative · Measure Square Corp was founded in 2001 in Pasadena, California, with a mission to bring to market the best software for on-site floor measures and commercial flooring takeoff. Over the years, generations of our products have shaped t ...
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Sales Support Representative
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Electro Rent Corp West Hills, United StatesOverview**:Company Profile**: · Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent's rental, lease, sales, and asset management solutions serve industry-leading innov ...
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Administrative Support Representative
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SchoolsFirst FCU Tustin, United StatesWe're always looking for diverse, talented, service-oriented people to join our exceptional team. · Administrative Support Representative · Pay Range: · $ $23.91 · Scheduled Weekly Hours: · 40 · **What You'll Be Doing** · Responsible for a variety of office support tasks with a h ...
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Logistics Support Representative
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BOEING Huntington Beach, United StatesAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
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Associate Support Representative
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Entertainment Partners Burbank, United StatesAt Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are ...
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Patient Support Representative
3 weeks ago
UCLA Health Santa Monica, United States**Description** · - Check-in patients upon arrival · - Process co-payments · - Respond or route inbox messages to clinic providers · - Assist in the coordination of referrals and authorizations · - Call patients to schedule appointments · - Obtain and verify insurance information ...
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Technical Support Representative
2 weeks ago
Dentalaire Products Irvine, United StatesTechnical Support Job · **Responsibilities**: · - Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography · - Able to demonstrate leadership skills and take ownership · - Ability to document knowl ...
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Customer Support Representative
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Extron Anaheim, United StatesCUSTOMER SUPPORT REPRESENTATIVE · **Company Overview**: · Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron prod ...
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Customer Support Representative
4 days ago
General Industrial Tool & Supply, Inc. Burbank, United States**Who we are**: · Since 1955 General Industrial has been a premiere distributor of industrial and MRO products to the Southern California marketplace. Our product lines include the very best industrial products, with an emphasis on cutting tools, abrasives, hand tools and power t ...
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Customer Support Representative
2 days ago
Culligan 11KS Santa Ana, United States**Benefits/Perks** · - Medical insurance · - Dental insurance · - Vision insurance · - 401K retirement with company match · - Vacation, paid time off · - Company-paid training · - Employee discounts for Culligan in-home products · - Eligibility for annual recognition and training ...
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Technical Support Representative
2 days ago
Dentalaire Products Irvine, United StatesTechnical Support Representative Overview · Technical Support Job · **Responsibilities**: · - Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography · - Able to demonstrate leadership skills and ...
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Customer Support Representative
1 week ago
M. Coast Enterprise Compton, United StatesOur company has an open position for a Customer Support Representative. The Customer Support Representative position will be responsible for expanding our company's marketing initiatives to manage, develop, grow, and maintain both new and existing partnerships and relationships w ...
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Customer Support Representative
2 days ago
Cast & Crew Burbank, United StatesAt Cast & Crew, we've empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies - we operate as a combined entertainm ...
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Service Support Representative
1 day ago
Altec Industries, Inc. Pomona, United States**Why Join Altec?** · Altec's primary products - Made in America - include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive ...
Full Time Customer Support Representative - Lynwood, United States - HRO Inc
Description
Our company has an immediate opening for an in-office full-time Customer Support Representative for our client located in Torrance
JOB DESCRIPTION:
The position of Customer Support Representative entails being the direct primary customer support contact for customers in a designated territory. Success in this position requires that the Customer Support Representative is able to work independently with little to no supervision to provide immediate availability, professionalism, sales support and follow all compliance standards while working directly with a customer.
The position demands outstanding reliability and follow-through and requires excellent communication skills including interpersonal and active listening skills, efficient problem-solving and troubleshooting skills, the ability to multitask, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
RESPONSIBILITIES:
