Client Support Representative - Los Angeles, United States - Lavish Home Decor
3 weeks ago
Description
At Lavish Home Décor, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings.
From sleek and modern pieces to timeless classics, we have something to suit every taste.As an authorized dealer of Hunter Douglas window coverings, we can help control home light with style. Our range includes everything from elegant drapes to practical blinds, all variety of fabrics, textures, and colors.
But we're more than just a furniture store. Our team of experienced interior designers is always on hand to help clients bring their vision to life.
Whether they're looking to refresh a single room or redesign entire home, we can guide you through the process, from initial concept to final installation.
Responsibilities:
Managing order processing for customers using proprietary order-entry systems.
Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
Work with our technical support and collection personnel to expedite orders and resolve customer problems.
Process purchase orders and order restock of inventory.
Ensure timely and accurate order processing.
Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
Answer pricing and product inquiries.
Execute contract maintenance and inform customers of pricing contract changes
Other duties as assigned
Requirements:
Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Microsoft Office including; Word, Excel, and Outlook preferred.
Great follow up skills, excellent verbal and written communication skills
Ability to write legibly with correct spelling, grammar, and punctuation
Self-starter.
Effective working in teams to achieve the department's objectives
Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
Benefits:
$25 - $45 an hour
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
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