Patient Support Representative - Santa Monica, United States - UCLA Health

UCLA Health
UCLA Health
Verified Company
Santa Monica, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description

  • Checkin patients upon arrival
  • Process copayments
  • Respond or route inbox messages to clinic providers
  • Assist in the coordination of referrals and authorizations
  • Call patients to schedule appointments
  • Obtain and verify insurance information
  • Provide clerical assistance

Qualifications

Required:

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Knowledge of hospital computer systems, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.
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