Client Support Representative - Los Angeles, United States - Specialist Direct

Description

Full-Time Salaried Position

About Specialist Direct
Specialist Direct (SDI) is a rapidly growing healthcare technology company.

The company's telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes.

SDI is the leader in providing diagnostic, cloud-based solutions which have been proven to save lives within the organ transplant segment.

The Role - Client Support Representative

As a Client Support Representative at Specialist Direct, you play a vital role in connecting our cutting-edge healthcare technology solutions and specialists with the needs of our clients.

You anticipate potential issues, understand the specific requirements of each client, and represent our dedication to excellent service.


Responsibilities

• Deliver industryleading client service at every touchpoint.
• Acquire indepth knowledge of Specialist Direct's telehealth portfolio and become the goto expert for any related queries.
• Conduct remote training and troubleshooting, ensuring that users navigate our technology with ease and confidence.
• Availability for the 12AM 8AM PT shift during four weekdays and one weekend day.

Required Skills:

• Strong verbal and written communication skills.
• 3+ years in client support role, especially where technology is central to the service.
• Genuine passion for engagement with others, whether it's with clients or colleagues.
• A clientfirst approach, emphasizing proactive problemsolving and relationship building.
• Capacity to handle time sensitive situations and make decisions that prioritize client needs.
• High comfort level with technology and rapid adaptability to new software and tools.

Preferred Skills

• Bachelor's degree is preferred.
• Experience with healthcarerelated technology or environments.
• A knack for identifying and communicating potential improvements to our support and tech processes.

Benefits & Perks

• Competitive compensation package, including salary and benefits; 401k plan, health and dental insurance, and bonus potential.
• Substantial opportunities for professional growth and advancement.
• Remote position.

Pay:
From $53,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Overnight shift

Application Question(s):

• Are you able to work the 12AM 8AM PT shift during four weekdays and one weekend day?

Education:

• High school or equivalent (required)

Experience:

• Customer service: 3 years (required)

Location:

• Los Angeles, CA (required)

Work Location:
Remote