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    Customer Service Representative - Tempe, United States - Insight Global

    Insight Global
    Insight Global Tempe, United States

    4 weeks ago

    Insight Global background
    Manufacturing / Mechanical
    Description

    Location: Tempe, AZ

    Pay: $20/hr

    Duration: 4-month contract

    Required Skills and Experience

    1+ years of recent relevant experience in a heavy phone support role

    Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.

    Excellent professionalism is a must

    Experience using Excel and overall tech savvy

    Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment

    Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT

    All candidates must be ok working over national and federal holidays as Amazon operates 365 24/7.

    Job Description

    An employer is looking for a large group of Transportation Specialists to start and join the ROC (relay operations center) team as they are staffing up for one of this company's busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.

    You will not be working with or taking calls from end-customers. This is not a customer service position This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy number of inbound calls and helping resolve issues.

    A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

    This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.

    Your permanent schedule after training will fall over the weekend (both Saturdays and Sundays) and your first 3 weeks of the job will be training which will be Monday-Friday in person/in office. Amazon operates 24/7 365, so being comfortable working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day and New Years Eve, is a must, as well as a heavy amount of OT and MOT (mandatory overtime) is important for this team throughout the year.

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