Bilingual Customer Service Representative - Tempe, United States - RPO Inc

RPO Inc
RPO Inc
Verified Company
Tempe, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title
:
Program Coordinator 1

Location
:
REMOTE in states MST/AZ or PST time zones
Duration
:6 months contract to hire
Target Start Date (based on successful onboarding completion)
:5/20/2023
Shift
:8:00 AM - 5:00 PM - 40 HRS/WEEK
Walk me through the day-to-day responsibilities of this role and a description of the project:

  • Making outbound calls to our high and moderate priority members who might qualify for case management.
  • 60+ Calls a day, work is handed out through excel.
  • 30 new members every day are given and we are expected to make 3 outreached and different times and days within or TAT.
Describe the performance expectations/metrics for this individual and their team:

  • Engagement rate, Digital Case Management Rate, Unable to Reach Rate, decline rate, Turnaround Time, and Quality.
  • Easiest was to explain is to call 30 new members a day and keep up with the 2nd and third attempts from the days prior, with a goal of getting as many people engaged (sale) as possible.
Tell me about what their first day looks like:

  • The first day is meet and greet and some virtual learning.
What previous job titles or backgrounds work well in this role?

  • Customer service rep
  • Sales rep
  • One team we all help each other.
  • Unopen to change.
  • Unable to work in a fastpaced environment, what's true this week might change next month.

Required Skills/Experience/Education:

-
2+ years of RECENT High-Volume Call Center Experience in Healthcare/Managed Care/Medical:


  • Strong Typing Skills, Strong Proficiency in Microsoft Office, and Multitasking skills. Bilingual Spanish preferred.
  • High School Diploma or GED required.

Job Type:
Contract


Pay:
$25.00 per hour


Expected hours:
No less than 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Experience:


  • Healthcare/
Medical Insurance: 3 years (required)

  • Call center: 3 years (required)

Language:


  • Spanish (required)

Ability to Commute:

  • Tempe, AZ (required)

Work Location:
Remote
More jobs from RPO Inc
See all jobs of RPO Inc