Customer Service Representative - Tempe, United States - Founders Healthcare

Description

Founders Healthcare, a division of Lincare, is the nation's leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Reps to join our Tempe, AZ location.


WHY WORK AT FOUNDERS HEALTHCARE?
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Culture- An inclusive, open and friendly environment focused on our associates and their success
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Benefits- Comprehensive benefits package with flexible options to fit your individual needs
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Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:
(Not Remote Position)

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person