Customer Service Representative - Tempe, United States - Regional Warehouse and Logistics

Regional Warehouse and Logistics
Regional Warehouse and Logistics
Verified Company
Tempe, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.


Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:


  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.

Education/Experience:

  • High school diploma or GED preferred.
  • 24 years customer service related experience required.

Pay:
$ $19.00 per hour


Shift:

  • 10 hour shift

Work setting:

  • Remote

Experience:

Billing Queries: 3 years (preferred)

  • Customer service: 3 years (preferred)
- knowledge of Excel/Sheets, Gmail: 3 years (preferred)

  • SalesForce: 3 years (preferred)

Work Location:
In person
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