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Technical Support Specialist
6 days ago
FareHarbor Denver, United States**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
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Technical Support Specialist
6 days ago
FareHarbor Denver, United States**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
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Technical Support Specialist
6 days ago
FareHarbor Denver, United States**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
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Technical Support Specialist
6 days ago
FareHarbor Denver, United States**About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...
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IT Support Specialist
1 week ago
Breakthru Beverage Group Commerce, United StatesOverview: · **Responsibilities**: · - Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment. · - Coordinates additions, moves, upgrades (hardware and software) for facility users. · - Administrative respons ...
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Client Support Specialist
1 week ago
Enki Health Services, Inc. Commerce, United StatesThe following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**:The Client Support Specialist ...
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Application Support Specialist
1 week ago
CJ Foodville USA Commerce, United States**JOB TITLE**: · Application Support Specialist · **REPORTS TO**: · Marketing Manager · **Job Type** · Exempt, Full Time · **DEPARTMENT**: · Marketing Department · **LOCATION**: · Commerce, CA 90040 · **SUMMARY** · **JOB DUTIES **(include but are not limited to the following) · - ...
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Deskside Support Specialist
1 week ago
El Super Commerce, United States**Deskside Support Specialist (Onsite)** · **Chedraui USA Store Support Center - Commerce, CA** · ***: · The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employee ...
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Recovery Support Specialist
2 weeks ago
Recovery Centers of America Westminster, United States**Recovery Centers of America at Westminster is currently looking for Recovery Support Specialists to join our team.** · **Schedules**: · - 1st shift: 730AM - 4PM · - 2nd shift: 3:30PM - 12AM · - 3rd shift: 11:30PM - 8AM · **Summary**: · - Monitor patient activities, provides sec ...
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Recovery Support Specialist
2 weeks ago
Association for Individual Development (AID) Aurora, United StatesRecovery Support Specialist - Mobile Crisis Response Team · Since 1961, The Association for Individual Development (AID) has served individuals with developmental, intellectual, physical and/or mental health challenges, those who have suffered a trauma, and those at risk. As a no ...
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Parent Partner/peer Support Specialist
1 week ago
Enki Health Services, Inc. Commerce, United StatesThe following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner (Peer S ...
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Deskside Support Specialist
1 day ago
Sira Consulting Inc West Point, United States**Responsibilities**: · **REQUIREMENTS**: · - Strong hands on experience needed on end user support for Windows PC and Mac related issues · - Ability to assign and work on incident tickets through Service Now. · - Ability to support meeting rooms including the TV's, polycom and o ...
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Peer Partner/peer Support Specialist
1 week ago
Enki Health Services, Inc. Commerce, United StatesThe following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...
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Parent Partner/peer Support Specialist
2 weeks ago
Enki Health Services, Inc. Commerce, United StatesThe following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner provide ...
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Peer Partner/peer Support Specialist
2 weeks ago
Enki Health Services, Inc. Commerce, United StatesThe following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...
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Support Specialist
1 week ago
Addison Group Denver, United StatesTitle: Support Specialist · Location: Downtown Denver, 80237 · Pay: $19-$22 / hour · Our client is seeking a strong support specialist to support their customer operations. This role will facilitate requests from customers via phone, email, and chat. Properly documenting interac ...
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IT Support Specialist
6 days ago
Brown & Joseph Denver, United StatesARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collectio ...
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IT Support Specialist
2 weeks ago
Lone Tree CO Denver, United StatesTitle **IT Support Specialist** · Description · General Statement of Duties: · The IT Support Administrator provides Tier I and Tier II technical support to end users in all City departments; provides advanced technical support, including analysis, diagnoses, and resolution of c ...
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Hme Support Specialist
1 week ago
Reliable Medical Supply Aurora, United StatesWe are currently looking for a dedicated and knowledgeable HME (Home Medical Equipment) Support Specialist to join our team. As an HME Support Specialist, you will play a vital role in providing comprehensive support to our customers and healthcare professionals who utilize our h ...
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IT Support Specialist
6 days ago
MYR Group Denver, United StatesLocation: · Location: · IT Support Specialist · in · Denver, CO · at · MYR Group Inc. · **Location:** · **Experience:** · Not Specified · **Job Description** · The IT Support Specialist will be part of a team of IT professionals who provide in-house technical workbench, des ...
Desktop Support Specialist - Denver, United States - Its Covered
Description
At Covered, our cultural DNA is our brand This position includes a competitive benefits package to include an extraordinary culture, medical, dental, vision, FSA, HSA, AD&D, Life Insurance, STD, LTD, 401(k), casual time off, and 11 paid holidays.
The ideal candidate will have a passion for technology and a strong desire to provide exceptional technical support to end-users.
Position ResponsibilitiesConduct monthly review on inbound and outbound calls for adherence to compliance guidelines, adherence to internal processes and scripting, quality of the customer service provided and accuracy of information gathered and communicated
Notify Sales Advisor and Sales Manager of immediate compliance issues and provide guidance on correct standard operating procedures
Assist in designing and revising quality feedback forms as needed
Identify "wins" or opportunities of improvement by accurately assessing and scoring calls to identify training and process improvement opportunities related to sales and services provided by Insurance Advisors
Provide suggestions for process and/or scripting changes to improve compliance, conversion and performance
Collaborates with leadership by providing input on customer experience, and feedback on key priority launch results
Lead QA calibration sessions with management to ensure consistent delivery of excellent customer service
All other duties as assigned
Experience and Education
Provide first-line technical support to end-users via phone, email, remote assistance, and in-person
Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
Install, configure, and maintain operating systems and software applications.
Set up and configure new user accounts and equipment.
Perform system upgrades and patches as required.
Collaborate with other IT team members to escalate and resolve complex technical issues.
Document all support activities, including troubleshooting steps and resolutions, in the helpdesk ticketing system.
Assist with IT asset management including inventory tracking and procurement.
Provide training and guidance to end-users on technology best practices and procedures.
Stay current with emerging technologies and industry trends to continuously improve technical skills and knowledge.
Essential Job Functions
Work Environment:
Denver, CO HQ or Remote
Physical Demands:
Must be able to sit for extended periods of time
Possess visual acuity in order to see a computer
Must possess manual dexterity in order to work on a computer
Must have command of the English language to effectively communicate
Must be able to hear clients, partners, and internal staff
Opportunistic travel as may be required
Why Covered?
At Covered, we are focused on making insurance easy to understand and painless to purchase.
We combine intuitive technology with a human touch to help consumers quote, compare, and purchase multiple insurance products in minutes.
By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.This is an outline of the primary responsibilities of this position. As with everything in life, things change.
The tasks, accountabilities and/or experience requirements may be changed, added to, removed, amended, deleted and modified at any time by management with, or without prior notice.
We are an equal opportunity employer and do not discriminate on the basis of any protected attribute, protected under applicable law.
We make reasonable accommodations for applicants' and employees' religious practices as well as any mental health or physical disability needs.
Employment decisions, including hiring decisions, are based on performance experience.This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position.
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
We are an equal opportunity employer and we do not discriminate on the basis of any protected attribute, protected under applicable law.
We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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