Jobs
>
Doral

    Customer Success Manager - Doral, United States - Kuraray America , Inc.

    Kuraray America , Inc.
    Kuraray America , Inc. Doral, United States

    1 week ago

    Default job background
    Description

    Reports to:
    Vice President of Sales & Marketing

    Department:
    Customer Success

    About Overproof
    Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry.

    As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights.

    We are committed to diversity and are proud to be an equal opportunity employer.

    We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Overproof seeks a driven Customer Success Manager to join our rapidly expanding team.

    In this role, you will serve as a bridge between the Sales, Marketing, and Product teams, taking ownership of customer interactions, retention, and post-purchase sales funnel management.

    You will collaborate with internal teams and external customers, making adaptability, resourcefulness, teamwork and a relentless drive to succeed essential traits for success in this role.


    What you'll do:
    Ensure all Overproof customers are happy customers.
    Collaborate with sales leads to ensure seamless transition to onboarding. Understand each customer's motivations for joining Overproof, and adapt onboarding, admin and field training to their business case.
    Provide ongoing consultative support and proactively engage with customers to manage their ongoing journey effectively and identify upsell opportunities.
    Address and resolve customer inquiries, concerns, or issues promptly.
    Actively participate in problem-solving and service improvement efforts.
    Act as the voice of the customer, escalating favorable and unfavorable, feature and service-related feedback.
    Maintain strong relationships to ensure high retention rates and customer loyalty.
    Contribute to the development and refinement of various customer journeys.

    Ensure customer success materials including the knowledge base, portal and app manuals, and how to videos are kept up to date while our products continue to evolve.

    Draft customer communications including new feature announcements.
    Create and keep up to date internal process documents and FAQs.
    Uphold a deep understanding of the beverage alcohol industry, consumer trends, products, and portfolios.

    You're the right fit if you:

    Are Enthusiastic about Drinks:
    you have an interest in pursuing a career in the beverage alcohol industry.

    Thrive on Autonomy:
    you have a proven record of working independently and taking ownership of tasks.

    Solve Problems:

    you have strong analytical skills and the ability to solve complex problems - you're comfortable navigating uncertainty and finding creative ways to overcome obstacles.


    Are Resourceful:
    you find solutions within limited resources and constraints.

    Embrace Adaptability:
    you thrive in changing environments and adapt to new circumstances quickly.

    Driven and Determined:
    you have a strong work ethic, passion for excellence and a persistent attitude to achieve goals.
    Qualifications
    Minimum of 3 years experience in the beverage alcohol industry as a field rep, brand manager, or similar role.
    Previous experience in customer success is a plus.
    Notes
    This position is based in Miami, FL. Candidates must be eligible to work in the United States of America. Candidates will occasionally be required to work a few hours on weekends.

    Compensation:
    Combination of base salary and performance-based incentives.

    Job Type:
    Full-time

    #J-18808-Ljbffr
  • STACK IT Recruitment

    Customer Success Manager

    1 week ago

    STACK IT Recruitment Doral, United States

    Our client in Miami is looking for a Customer Success Manager to join their growing team · Role: · As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their business needs, and helping them leverage ...

  • EBG

    Client Success Manager

    1 week ago

    EBG Doral, United States

    Job Description · Job Description Company Description · EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. · EBG powers a robust portfolio of technology solutions an ...

  • Overproof

    Customer Success Manager

    1 week ago

    Overproof Doral, United States

    Reports to: · Vice President of Sales & Marketing · Department: · Customer Success · About Overproof · Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol ...

  • Sitero LLC

    Customer Success Manager

    1 week ago

    Sitero LLC Doral, United States

    Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core st ...

  • Monograph

    Customer Success Manager

    1 week ago

    Monograph Doral, United States

    Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. ...

  • Guardz

    Customer Success Manager

    1 week ago

    Guardz Doral, United States

    Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. ...

  • Vensure Employer Solutions

    Customer Success Manager

    1 week ago

    Vensure Employer Solutions Doral, United States

    About Us · The company has developed the world's first (really) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. · They built the marketpla ...

  • Content Square

    Customer Success Manager

    1 week ago

    Content Square Doral, United States

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - repre ...

  • ttg Talent Solutions, Inc

    Customer Success Manager

    2 weeks ago

    ttg Talent Solutions, Inc Doral, United States

    Customer Success Manager · Location: MIAMI, FL · Schedule: Monday to Friday · Type: Perm · Salary: $ $50K per year/ plus bonus possibilities · Job Description · We are seeking a talented professional to join our team and contribute to the ongoing success of our digital platform ...

  • Boats Group

    Customer Success Manager

    2 weeks ago

    Boats Group Doral, United States

    Job Description · Job Description · Customer Success Manager, Core Business · Miami, FL · Join our team at Boats Group as a Customer Success Manager, where you'll play a vital role in retaining and growing our client base in the exciting world of recreational boating. As a full ...

  • Sitero LLC

    Customer Success Manager

    2 weeks ago

    Sitero LLC Doral, United States

    Job Description · Job Description Salary: $110,000-$130,000 · Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-ena ...

  • Content Square

    Customer Success Manager

    3 days ago

    Content Square Doral, United States

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - repre ...

  • North Starr

    Customer Success Manager

    2 weeks ago

    North Starr Doral, United States

    Previous experience in a customer success position in SaaS technology · Strong desire to join a startup environment as part of a small and fast-growing team · A great communicator who is able to explain new concepts in a clear and understandable manner · Commercial mindset that h ...

  • Overwolf Ltd

    Customer Success Manager

    5 days ago

    Overwolf Ltd Doral, United States

    · We're looking for a Customer Success Manager to operate on the front lines and ensure customer satisfaction and success with Nitro · As our CS Superstar, you'll serve as the primary point of contact for clients, seamlessly handling everything from understanding publishers' nee ...

  • Dennis Uniform

    Customer Success Manager

    1 week ago

    Dennis Uniform Doral, United States

    Exceptionally friendly and positive attitude · English literacy, verbal and written (bilingual applicants are encouraged to apply) · Professional Business written and verbal communication skills a must · Strong organizational skills and an ability to work under pressure a must · ...

  • Polar Analytics

    Customer Success Manager

    1 week ago

    Polar Analytics Doral, United States

    Job Description · Job Description · Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. · Our mission is to empower indie DTC ...

  • Money Fit by DRS

    Customer Success Manager

    1 week ago

    Money Fit by DRS Doral, United States

    About us · Jigsaw is the leading design tool for the professional services industry (legal, accountancy and financial institutions). Think Figma or Canva but for lawyers and accountants. It transforms the complicated ideas often encountered in these industries into easy, quick a ...

  • Mackinnon & Partners

    Customer Success Manager

    2 weeks ago

    Mackinnon & Partners Doral, United States

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.) · Within a ve ...

  • Mackinnon & Partners

    Customer Success Manager

    1 week ago

    Mackinnon & Partners Doral, United States

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.) · Within a v ...

  • West Coast University

    Nclex Success Manager

    4 days ago

    West Coast University Doral, United States Full time

    SUMMARY:The Nclex Manager is responsible for effectively delivering and maintaining a comprehensive student focused Persistence and Outcomes program. The Manager will utilize specific tools/resources to collect and analyze data for its tactical utilization, vendor specific resour ...