Jobs
>
Doral

    Customer Success Manager - Doral, United States - Guardz

    Guardz
    Guardz Doral, United States

    4 weeks ago

    Default job background
    Description


    Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals.

    Our vision is to foster a safer digital landscape for small and medium businesses across the globe.

    To this end, we introduced our comprehensive all-in-one Secure & Insure platform in early 2023, which has already started generating revenue.


    We are seeking a dynamic and experienced Customer Success Manager (CSM) with a focus on managing relationships with MSP partners.

    The ideal candidate will possess a strong background in customer success management, excellent communication skills, and a deep understanding of cybersecurity products.

    This role will be responsible for the entire lifecycle of the customer, ensuring the success and satisfaction of our MSP partners by providing proactive support, handling the entire customer lifecycle, fostering strong relationships, and driving value through our cybersecurity solutions.


    Responsibilities:
    Serve as the primary point of contact for assigned MSP partners, understanding their unique business needs, goals, and challenges.

    Proactively engage with MSP partners to understand their usage of our cybersecurity products, identify opportunities for optimization, and drive adoption.

    Collaborate cross-functionally with sales, marketing, and product teams to ensure alignment on partner needs and priorities.
    Provide training and enablement sessions to MSP partners on our cybersecurity products, best practices, and industry trends.

    Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

    Monitor partner health metrics, identify potential risks or issues, and develop strategies to mitigate them.
    Lead regular business reviews with MSP partners to review performance, discuss strategic initiatives, and identify areas for growth.
    Identify and manage expansion opportunities within existing MSP partner accounts.
    Manage the renewal process for MSP clients, ensuring a seamless transition and continued partnership.
    Respond promptly and effectively to customer requests via support chat, providing assistance and resolving issues as needed.

    Requirements:

    3+ years of proven experience working as a Customer Success Manager within the cybersecurity industry.
    Excellent English proficiency and exceptional verbal and written communication skills.
    Strong technical skills with the ability to understand and effectively communicate complex cybersecurity concepts.
    Experience working with MSPs or with similar customer markets - An advantage.

    #J-18808-Ljbffr
  • Amadeus

    Customer Success Manager

    1 week ago

    Amadeus Doral, United States

    Job Title · Customer Success Manager · Summary of the role: · The Amadeus Customer Success Manager empower our customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for a higher return on their investment and a more significant business impact. · ...

  • Fireblocks

    Customer Success Manager

    1 week ago

    Fireblocks Doral, United States

    What you'll do · The Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them to realize value from the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise and ability to frame p ...

  • Bakerly Barn

    Customer Success Manager

    1 week ago

    Bakerly Barn Doral, United States

    Job Type · Full-time · Description · About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and aut ...

  • SGF Global

    Customer Success Manager

    1 week ago

    SGF Global Doral, United States

    Job Name: Customer Success Manager · Job Type: Permanent · Country: United States · City: Doral, FL · State: FL · Languages: · Job Description: · Looking for a product specialist that can guide the client by doing the following tasks: · Train and teach the client how to u ...

  • myGwork - LGBTQ+ professionals & allies

    Customer Success Manager

    1 week ago

    myGwork - LGBTQ+ professionals & allies Doral, United States

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Customer Success Manager – MICROS/Simphony POS · Location: Miami, FL · No visa sponsorship is available for this position · MUST BE BILINGUAL IN ENGLISH & SPANISH ...

  • Oracle

    Customer Success Manager

    1 week ago

    Oracle Doral, United States

    Job Description · Customer Success Manager – MICROS/Simphony POS · Location: Miami, FL · No visa sponsorship is available for this position · MUST BE BILINGUAL IN ENGLISH & SPANISH · Oracle Food & Beverage Solutions focus on the Restaurant and Food Service market and deliver ...

  • Overwolf Ltd

    Customer Success Manager

    3 weeks ago

    Overwolf Ltd Doral, United States

    · We're looking for a Customer Success Manager to operate on the front lines and ensure customer satisfaction and success with Nitro · As our CS Superstar, you'll serve as the primary point of contact for clients, seamlessly handling everything from understanding publishers' nee ...

  • Vensure Employer Solutions

    Customer Success Manager

    1 week ago

    Vensure Employer Solutions Doral, United States

    About Us · The company has developed the world's first (really) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. · They built the marketpla ...

  • Jobot

    Customer Success Manager

    1 week ago

    Jobot Doral, United States

    Elevate Customer Success as Our Next Manager: Lead, Innovate, and Drive Excellence in a Dynamic, Remote Environment · This Jobot Job is hosted by: Augie Ullmann · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $70,000 - $85,00 ...

  • Content Square

    Customer Success Manager

    3 weeks ago

    Content Square Doral, United States

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - repre ...

  • ttg Talent Solutions, Inc

    Customer Success Manager

    1 week ago

    ttg Talent Solutions, Inc Doral, United States

    Customer Success Manager · Location: MIAMI, FL · Schedule: Monday to Friday · Type: Perm · Salary: $ $50K per year/ plus bonus possibilities · Job Description · We are seeking a talented professional to join our team and contribute to the ongoing success of our digital platform ...

  • North Starr

    Customer Success Manager

    1 week ago

    North Starr Doral, United States

    Previous experience in a customer success position in SaaS technology · Strong desire to join a startup environment as part of a small and fast-growing team · A great communicator who is able to explain new concepts in a clear and understandable manner · Commercial mindset that h ...

  • Bakerly LLC

    Customer Success Manager

    6 days ago

    Bakerly LLC West Miami, United States

    : About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very b ...

  • Bakerly LLC

    Customer Success Manager

    2 weeks ago

    Bakerly LLC West Miami, United States

    : About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very b ...

  • Bakerly LLC

    Customer Success Manager

    6 days ago

    Bakerly LLC West Miami, United States

    : About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very b ...

  • Mackinnon & Partners

    Customer Success Manager

    2 weeks ago

    Mackinnon & Partners Doral, United States

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.) · Within a ve ...

  • West Coast University

    Nclex Success Manager

    3 weeks ago

    West Coast University Doral, United States Full time

    SUMMARY:The Nclex Manager is responsible for effectively delivering and maintaining a comprehensive student focused Persistence and Outcomes program. The Manager will utilize specific tools/resources to collect and analyze data for its tactical utilization, vendor specific resour ...

  • West Coast University

    Nclex Success Manager

    2 weeks ago

    West Coast University Doral, United States

    **SUMMARY**: · **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**: · - Provides oversight and direction to the Persistence and Outcomes team. Coaches, mentors and develops team members, coordinating their onboarding and establishing personal performance objectives for each team member. ...

  • Bakerly LLC

    Customer Success Manager

    22 hours ago

    Bakerly LLC Coral Gables, United States

    : About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very b ...

  • Bakerly LLC

    Customer Success Manager

    2 weeks ago

    Bakerly LLC Coral Gables, United States

    : About our company: · Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very b ...