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    Customer Success Manager - Doral, United States - ttg Talent Solutions, Inc

    ttg Talent Solutions, Inc
    ttg Talent Solutions, Inc Doral, United States

    4 days ago

    Default job background
    Description
    Customer Success Manager

    Location:
    MIAMI, FL


    Schedule:
    Monday to Friday


    Type:
    Perm

    Salary:
    $ $50K per year/ plus bonus possibilities

    Job Description

    We are seeking a talented professional to join our team and contribute to the ongoing success of our digital platform for aerospace tooling park management.

    As part of your role, you will be responsible for implementing and optimizing key functionalities to enhance user experience and drive operational efficiency.

    Responsibilities

    Management of complete process related to a customer's integration into ToolLive platform in the Americas
    Users' asset analysis
    Data cleaning
    Upload DATA into the ERP system and linking into TOOLLIVE
    User accounts creation
    User training and accompaniment during deployment process
    Bug reporting to development team and resolution follow up
    Daily Support to end users on TOOLLIVE use
    Customer satisfaction survey and proposition of improvement and corrective action plan
    Gather End users' new development ideas and requests, evaluate and implement in the development roadmap

    Qualifications
    2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the above- mentioned tasks.
    AS degree or equivalent experience and or education combination
    Ability to read and write English, follow verbal instructions and use simple math
    Proficient computer skills – Microsoft Office
    Must be able to travel
    Skills


    Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

    Organizational skills
    Technical capacity
    Initiative, collaborative, articulate, calm and resourceful
    Time Management

    At ttg,

    "

    We believe in making a difference One Person at a Time,

    "

    ttg OPT
    #J-18808-Ljbffr
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