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    Customer Success Manager - Doral, United States - Mackinnon & Partners

    Mackinnon & Partners
    Mackinnon & Partners Doral, United States

    2 weeks ago

    Default job background
    Description
    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.)
    Within a very dynamic team operating in an international environment, and in the scope of our partnership you oversee deploying all TOOLLIVE functionalities within end user (airlines,
    MRO, Lessors, OEM) workflow.

    ESSENTIAL FUNCTIONS
    Management of complete process related to a customer's integration into ToolLive platform in the Americas:
    asset analysis
    cleaning
    DATA into DEDIENNE ERP system and linking into TOOLLIVE
    accounts creation
    training and accompaniment during deployment process
    reporting to development team and resolution follow up
    Support to end users on TOOLLIVE use
    satisfaction survey and proposition of improvement and correction action plan
    End users' new development ideas and requests, evaluate and implement in the development roadmap


    REQUIREMENTS

    Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

    years of administrative support or demonstrated knowledge, skills, and abilities to perform the abovementioned

    degree or equivalent experience and or education combination
    to read and write English, follow verbal instructions and use simple math
    computer skills – Microsoft Office
    be able to travel.


    COMPETENCIES
    skills
    capacity
    collaborative, articulate, calm and resourceful
    Management

    #J-18808-Ljbffr
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