Customer Success Manager - Doral, United States - Dennis Uniform

Description

Exceptionally friendly and positive attitude
English literacy, verbal and written (bilingual applicants are encouraged to apply)
Professional Business written and verbal communication skills a must
Strong organizational skills and an ability to work under pressure a must
Strong commitment to meeting goals and deadlines
Ability to multitask and work cross functionally
Microsoft Office software proficiency, including Word, Excel, & Outlook
Ability to operate and run efficiently all DENNIS computer systems (CRM, Intranet, POS, ICS, email, UPS, DU 467, Dennis Website, etc.)
Minimum 4+ years retail management experience
High School Diploma or G.E.D

Miami, FL 33176:
Reliably commute or planning to relocate before starting work (Required)
Responsibilities

This position is to manage staff, sales operations in the retail branch, as well as school partnerships
This position is to ensure that our all customers receive the highest-level of service
Supervision Received/Responsibility
This position reports to the Regional Vice President of Customer Success, supervises the branch staff both full time and seasonal
Develop strategies to improve customer service, drive store sales, and increase profitability
Ensure customer needs are met, complaints are resolved, and service is quick and efficient
Work closely with National Customer Service and ensure any issues that arise are resolved
Complete responsibility for account relationships including (but not limited to) Account Review Meetings; follow through on all requests by accounts, ensure "smart" clean programs
Build and maintain a positive branch environment to ensure outstanding customer service
Supervises operations and staff as directed by the RVP of sales
Motivate staff through working example and ensure "best practices" are always followed
Forecast staffing needs, recruit, train, and schedule for retail and warehouse operations
Continually learn and share product knowledge
Ensures all order fulfillment operations are efficient and staff is trained
Ensure all products and displays are merchandised effectively to maximize sales and profitability
Ensure facility maintenance
Responsible for all administrative functions
Ensure all account relationships are being supported with the highest level of attention and timely follow through on all aspects of account management
Build and maintain account programs that are providing the best selection of products to ensure account satisfaction and company profitability
Ensure staff adheres to dress code
Ensure all staff is trained to meet the requirements of their job description
Following proper banking procedures with deposits
Must be able to work extended hours during peak season (July – September)
Must be willing to work overtime and cover additional shifts, if necessary, to ensure proper staffing of the store
Must be willing to dress in a professional manner in order to properly represent DENNIS to all customers and school accounts
Must be willing to use your personal vehicle to travel to accounts if needed, reimbursement @ current

Pay:
$55, $60,000.00 per year

401(k)
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
Qualifications

Exceptionally friendly and positive attitude
English literacy, verbal and written (bilingual applicants are encouraged to apply)
Professional Business written and verbal communication skills a must
Strong organizational skills and an ability to work under pressure a must
Strong commitment to meeting goals and deadlines
Ability to multitask and work cross functionally
Microsoft Office software proficiency, including Word, Excel, & Outlook
Ability to operate and run efficiently all DENNIS computer systems (CRM, Intranet, POS, ICS, email, UPS, DU 467, Dennis Website, etc.)
Minimum 4+ years retail management experience
High School Diploma or G.E.D

Miami, FL 33176:
Reliably commute or planning to relocate before starting work (Required)
Responsibilities

This position is to manage staff, sales operations in the retail branch, as well as school partnerships
This position is to ensure that our all customers receive the highest-level of service
Supervision Received/Responsibility
This position reports to the Regional Vice President of Customer Success, supervises the branch staff both full time and seasonal
Develop strategies to improve customer service, drive store sales, and increase profitability
Ensure customer needs are met, complaints are resolved, and service is quick and efficient
Work closely with National Customer Service and ensure any issues that arise are resolved
Complete responsibility for account relationships including (but not limited to) Account Review Meetings; follow through on all requests by accounts, ensure "smart" clean programs
Build and maintain a positive branch environment to ensure outstanding customer service
Supervises operations and staff as directed by the RVP of sales
Motivate staff through working example and ensure "best practices" are always followed
Forecast staffing needs, recruit, train, and schedule for retail and warehouse operations
Continually learn and share product knowledge
Ensures all order fulfillment operations are efficient and staff is trained
Ensure all products and displays are merchandised effectively to maximize sales and profitability
Ensure facility maintenance
Responsible for all administrative functions
Ensure all account relationships are being supported with the highest level of attention and timely follow through on all aspects of account management
Build and maintain account programs that are providing the best selection of products to ensure account satisfaction and company profitability
Ensure staff adheres to dress code
Ensure all staff is trained to meet the requirements of their job description
Following proper banking procedures with deposits
Must be able to work extended hours during peak season (July – September)
Must be willing to work overtime and cover additional shifts, if necessary, to ensure proper staffing of the store
Must be willing to dress in a professional manner in order to properly represent DENNIS to all customers and school accounts
Must be willing to use your personal vehicle to travel to accounts if needed, reimbursement @ current
Benefits


Pay:
$55, $60,000.00 per year

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday

At DENNIS, we've earned the right to call ourselves the uniform experts We've spent nearly a century designing uniforms and uniform programs in Portland, Oregon, USA.

Proudly serving more than 2,000 top schools across the nation, we are much more than an outfitter – we forge lasting partnerships that benefit schools and families.

Founded in 1920, we got our start manufacturing nursing uniforms...

and even supplied apparel and linens to military personnel shipping out of the Port of Portland during World War II.

After the war's end we created our first line of school uniform apparel, including our first plaid. By 1951 we opened our first retail store, and over the ensuing years our business kept growing. Now we're proud to serve schools all across the United States

Our Brand Promise:
DENNIS makes school uniforms easy.

Our Mission:

To make it easy for schools to design and maintain best-in-class uniform programs that meet their goals and values, while providing families with seamless shopping experiences for high quality and comfortable uniform products that students deserve.

Our Core Values:
Simplicity, Trust, Focus, Reliability, Leadership.

DENNIS Uniform Job Description

Job Title:
Customer Success Manager (CSM)

Job Location: 8807 SW 132nd St, Miami FL 33176

Reports To:
Regional Vice President of Customer Success


Status:
Salaried, Full Time

Objective

This position is to manage staff, sales operations in the retail branch, as well as school partnerships. This position is to ensure that our all customers receive the highest-level of service.

Supervision Received/Responsibility

This position reports to the Regional Vice President of Customer Success, supervises the branch staff both full time and seasonal.

Position Overview

• Develop strategies to improve customer service, drive store sales, and increase profitability
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient
• Work closely with National Customer Service and ensure any issues that arise are resolved
• Complete responsibility for account relationships including (but not limited to) Account Review Meetings; follow through on all requests by accounts, ensure "smart" clean programs.
• Build and maintain a positive branch environment to ensure outstanding customer service
• Supervises operations and staff as directed by the RVP of sales
• Motivate staff through working example and ensure "best practices" are always followed
• Forecast staffing needs, recruit, train, and schedule for retail and warehouse operations
• Continually learn and share product knowledge
• Ensures all order fulfillment operations are efficient and staff is trained
• Ensure all products and displays are merchandised effectively to maximize sales and profitability
• Ensure facility maintenance
• Responsible for all administrative functions
• Ensure all account relationships are being supported with the highest level of attention and timely follow through on all aspects of account management
• Build and maintain account programs that are providing the best selection of products to ensure account satisfaction and company profitability
• Ensure staff adheres to dress code
• Ensure all staff is trained to meet the requirements of their job description
• Following proper banking procedures with deposits

Position Requirements

• Exceptionally friendly and positive attitude
• English literacy, verbal and written (bilingual applicants are encouraged to apply)
• Professional Business written and verbal communication skills a must
• Strong organizational skills and an ability to work under pressure a must
• Strong commitment to meeting goals and deadlines
• Ability to multitask and work cross functionally
• Microsoft Office software proficiency, including Word, Excel, & Outlook
• Ability to operate and run efficiently all DENNIS computer systems (CRM, Intranet, POS, ICS, email, UPS, DU 467, Dennis Website, etc.)

Education and Experience

• Minimum 4+ years retail management experience
• Account Management experience preferred
• High School Diploma or G.E.D.

Working Conditions

• Ability to stand for long periods (3-4 hours at a time), bend and lift 40 lbs, and work on ladders
• Ability to occasionally respond to "outside of business hours" phone inquiries (store key holder)
• Must be able to work extended hours during peak season (July – September)
• Must be willing to work overtime and cover additional shifts, if necessary, to ensure proper staffing of the store
• Must be willing to dress in a professional manner in order to properly represent DENNIS to all customers and school accounts
• Must be willing to use your personal vehicle to travel to accounts if needed, reimbursement @ current

Job Type:
Full-time


Pay:
$55, $60,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

Miami, FL 33176:
Reliably commute or planning to relocate before starting work (Required)


Experience:
Customer service: 1 year (Preferred)


Work Location:
In person

Company information
DENNIS makes school uniforms easy.

Since 1920, we've built our reputation as the true uniform experts — designing, manufacturing, and delivering best-in-class uniforms and uniform programs for families and schools across the nation.

Retail, E-commerce, Apparel Manufacturing, Wholesale Distribution, Uniform Services

Company Specialties:
School Uniforms, Retail apparel, Apparel manufacturing, and Retail Sales

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