Customer Service Representative - Stow, United States - PrideStaff

PrideStaff Stow, United States

2 weeks ago

Description

Job Description

Customer Service Representative - HYBRID
Pay: $17.00 per hour
Shift: 10:00 AM – 6:30 PM
Off Site Monday and Friday, In office Tuesday, Wednesday and Thursday

Key Responsibilities

Answer calls and assist with questions from franchise distributors.
Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers.
Input orders/purchase orders/quotations utilizing internal ordering software systems.
Work cross-functionally with subject matter experts to resolve open questions.
Assist customers with warranty, returns, repairs, identification of parts, and new defective products.

Key Requirements

High school diploma or GED equivalent
Must be available to train on first shift
ASE certification, automotive experience, tool experience, or related trade school degree a plus
On the job experience in working with general automotive mechanics a plus
1+ years of call center experience or equivalent experience in dealing with customers
Suggestive sales experience
Experience with MS Office and Excel
Effective verbal and written communication skills
Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
Ability to multi-task in a fast-paced office environment
Ability to answer calls as a primary function of the position

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Company DescriptionAs one of the best direct hire placement and contract-to-hire staffing firms in the US, our candidates and clients consistently depend on us to match the best available talent with the best companies. We specialize in Direct Hire placements and temp-to-hire placements in light industrial, office, admin and finance and accounting positions.

Company Description

As one of the best direct hire placement and contract-to-hire staffing firms in the US, our candidates and clients consistently depend on us to match the best available talent with the best companies. We specialize in Direct Hire placements and temp-to-hire placements in light industrial, office, admin and finance and accounting positions.

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