Customer Service Representative - Stow, United States - Vontier Corporation

Vontier Corporation Stow, United States

3 weeks ago

Description

Competitive Earning Potential: $18.50/Hour + $300 Hiring Bonus + Annual Company Bonus/Gainshare

Noon-8:30P ET Weekdays Only

This position will work on a hybrid schedule: Tuesdays through Thursdays at our headquarters in Stow, OH, and Mondays and Fridays from home.

At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you'll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it's about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.

Why Join Our Team?

Empowerment: You'll be the go-to resource for our franchised distributors, District Managers, Regional Managers, and commercial customers. Your expertise will directly impact their success.
Continuous Learning: We invest in your growth. Expect ongoing training, workshops, and opportunities to expand your skill set.
Career Exploration: Matco Tools isn't just a job; it's a journey. Explore different paths within our organization and chart your course for success.
Enhanced Skills: Develop your customer service prowess. You'll master the art of providing accurate product information, pricing details, and availability updates.

What You'll Be Doing

Guiding Tool Selection: Assist our franchised distributor customers in choosing the right automotive tools and toolboxes. Your expertise will empower them to make informed decisions.
Inbound Calls: Be the friendly voice on the other end of the line. Handle inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.
Technical Support: Become the product encyclopedia You'll provide information and specifications from our Matco Tools catalog and those of our trusted suppliers.
Order Management: Efficiently input orders using our internal software systems. Accuracy and attention to detail are your superpowers.
Collaboration: Work closely with the Customer Service team. Together, you'll tackle open questions, resolve challenges, and ensure seamless communication.
Cross-Functional Problem-Solving: Engage with subject matter experts across departments. Your ability to bridge gaps and find solutions will be invaluable.
Other Adventures: As part of our dynamic team, you'll take on additional responsibilities as needed. Adaptability is key

Qualities We Value

Empathy: Understand our customers' needs and provide personalized solutions.
Communication: Clear, concise, and friendly – your words matter.
Resourcefulness: Think on your feet and find creative solutions.
Team Player: Collaboration fuels our success.

#LI-JH1

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