Customer Service Representative - Portage, United States - Odyssey Logistics & Technology Corporate

Odyssey Logistics & Technology Corporate
Odyssey Logistics & Technology Corporate
Verified Company
Portage, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

See yourself at Odyssey
Join the team as our new Customer Service Representative


Who We Are & Why We're Hiring


Odyssey Specialized Transport and Warehouse, is comprised of two subdivisions, Area Transportation and Roll & Hold Warehousing, offering flatbed trucking and warehousing services, respectively.

Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.

Based in vibrant Portage, IN, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us


About the Job:


The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.


In This Role, You Will:


  • Ensure safe working conditions in office and adherence to OSHA regulations
  • Ensure work space and office conditions maintain clean, professional appearance.
  • Maintain databases to ensure accurate customer, vendor information is entered and current
  • Build computerized distribution lists
  • Create customer inventory activity reports
  • Create and distribute daily warehouse reports of material to ship.
  • Receive product into inventory; monitor inventory, report inventory levels to customers.
  • Assess customer needs, answer incoming calls and address complaints
  • Schedule all inbound and outbound truck and rail activities within the system(s).
  • Schedule and confirm appointments as needed.
  • Verify and confirm pick up and/or delivery of customer product.
  • Dispatch orders, provide paperwork and instructions to drivers, and vendors
  • Customer invoicing
  • EDI/ ASN transmissions and tracking.
  • Coordinate and communicate with warehouse employees, other departments and divisions.
  • Record incidents, accidents, service failures, claims.
  • Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
  • Participate in meetings and on committees as requested

Qualifications

Required:


  • High School Diploma or GED equivalent is required
  • Associate Degree in related field is preferred.
  • One year work history in similar role and environment is preferred.
  • Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.

Location:

This is an in-office role based in Portage, IN.


Pay:
$ $21.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Education:


  • High school or equivalent (required)

Ability to Commute:

  • Portage, IN required)

Work Location:
In person
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