Associate Customer Service Representative - Portage, United States - Stryker Corporation

Stryker Corporation

Verified Company

Portage, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

Hours: 9:00 am to 5:30 pm EST

Who We Want -
-
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
-
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
-
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
-
Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What You Will do -

Under mínimal supervision the Associate Customer Experience Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.

Follow standardized process to ensure 100% quality for all orders.
Accountable for all recordkeeping as appropriate and in accordance with Stryker specifications.
Understands, interprets and explains detailed information of printed material and processes.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Maintain continual positive attitude, builds relationships and fosters teamwork.
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
Flexibility in responding to new and rapidly changing situations and environment.
Demonstrates an understanding of how decisions impact customers and markets.
Participates in the creation and continuous improvement of standardized work.

What We Need -

0+ years of customer or account management experience preferred
Clear and concise communication skills
Computer skills and knowhow to navigate between different systems preferred
Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, Excel and Word.) preferred
Demonstrated phone skills; ability to maintain composure in stressful situations
Must have the ability to work flexible hours, as needed to support the business needs.

$
17.23 - $
27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker:

Our benefits:

12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Know someone at Stryker?
Stryker is driven to work together with our customers to make healthcare better.

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.