Customer Service Representative - Southington, United States - Yarde Metals, Inc.

Yarde Metals, Inc.
Yarde Metals, Inc.
Verified Company
Southington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative
**1st Shift (Mon

  • Fri 8:00am 5:00pm)**
    Southington, CT

Internal Application Deadline May 7, 2024


Yarde Metals is looking to hire a
customer service representative to join our office team in Southington, CT A
customer service representative is responsible for improving customer satisfaction and providing a positive customer experience while resolving inquiries quickly and effectively.


Responsibilities

  • Interact with a large internal and external customer base by responding to inprocess and shipped orders.
  • Understand the lifecycle of an order and workflow processes to effectively research and problem solve.
  • Investigate the status of orders using the ERP system, referring to reports, and collaborating with departments.
  • Ensure appropriate action is taken to resolve inquiries.
  • Coordinate special shipping requests and returns.
  • Conduct rootcause analysis and implement corrective action within scope of job.
  • Monitor and provide ongoing updates to internal and external customers.
  • Coordinate special shipping requests and returns.
  • Perform the duties of shipping, receiving and inventory processing as needed.
  • Complete necessary forms, paperwork, and records.
  • Complete additional duties, tasks, and projects as instructed by manager.

Requirements:


  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Ability to build positive business relationships with internal and external customers
  • Knowledgeable of company operations, work processes, products, and services
  • Resourceful, analytical, and ability to problem solve
  • Organized and detailoriented
  • High level of initiative and works independently
  • Capable of performing basic mathematical functions
  • Experience using MetalTraq ERP a plus
  • Track record of excellent work performance with company

Benefits

  • Competitive wages and bonuses
  • Two bonus programs
-
The _BEST_
medical insurance coverage:

  • Our
    Anthem plan with low co-pays, deductibles, and weekly contributions:
  • Dental and vision insurance
  • Employerpaid life insurance and disability insurances
  • Flexible Spending and Health Saving Accounts
  • 401(k) Plan with 100% employer matching contribution
  • Career growth opportunities with a great company

Amenities

  • Free coffee
  • Full onsite gym and locker rooms
  • Billiard room
  • Basketball court
  • Outdoor patio and eating area
  • Onsite eatery and food service by _Chef John_

Yarde Metals is an Equal Opportunity Employer
Minority/Female/Disabled/Veterans.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.


EEO IS THE LAW
**EXPORT CONTROL COMPLIANCE & ITAR
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