Technical Support Specialist - North Chicago, United States - Collabera

Collabera North Chicago, United States

2 weeks ago

Description

We are seeking a detail-oriented and proactive Support Coordinator to assist our Infrastructure and ISRM teams in various administrative and coordination tasks. The ideal candidate will have strong organizational skills, excellent communication abilities, and the capability to multitask effectively in a fast-paced environment.

Responsibilities:

Log audit activities such as meetings and information requests into a spreadsheet, format, and provide weekly snapshots.
Schedule meetings with identified Infrastructure and ISRM resources, attend meetings, and take notes on commitments and timelines.
Conduct searches as requested in CMDB and ServiceNow for business applications (will require training on both tools).
Pull reports from OneTrust and format in Excel to provide insights into risk aging and risk themes.
Attend meetings related to End of Life planning for applications and servers and Service Account cleanup activities, take notes on commitments and timelines.
Send post-audit surveys to Infrastructure and ISRM participants, aggregate results, and summarize.
Attend daily Major Incident calls, escalating relevant items to the rest of the team.
Create audit summaries using an existing template, incorporating email threads and conversations with audit team members.
Monitor group email account and escalate time-sensitive items.
Pull Infrastructure supporting documents from OneVault.

Qualifications:

Bachelor's degree in Business Administration, Information Technology, or related field preferred.
Prior experience in administrative or support roles, preferably in a technology or IT environment.
Proficiency in Microsoft Office Suite, particularly Excel for report formatting.
Familiarity with CMDB, ServiceNow, and OneTrust preferred, or willingness to learn.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities, with keen attention to detail.
Ability to work independently and collaboratively within a team.
Proactive problem-solving skills and ability to prioritize tasks effectively.

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