Jobs
>
Philadelphia

    Inbound Telesales and Retention Customer Service Representative - Philadelphia, United States - IONOS SE

    IONOS SE
    IONOS SE Philadelphia, United States

    3 weeks ago

    Default job background
    CDI
    Description

    Overview:

    The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, response to account & billing inquiries, and general technical support.

    Responsibilities:

    • Resolve customer issues via phone, email and chat during scheduled shift
    • Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach
    • Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible
    • Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
    • Effectively self-manage to resolve incoming workload efficiently and meet overarching departmental service level goals

    Required Qualifications:

    • 1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales.
    • Proven strong verbal and written communication skills
    • Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
    • Ability to efficiently process and document call information in CRM application
    • Possess basic computer and internet skills
    • Ability to regularly report to work on time as scheduled
    • Ability to manage competing priorities in terms of their importance
    • Willingness to learn new products, understand new approaches, and adapt to new technologies
    • Ability to work as an individual contributor within a team environment

    Preferred Qualifications:

    • Skills in shared hosting environments
    • Knowledge of DNS protocols

    Physical Requirements and Working Conditions:

    • The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis
    • The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
    • The ability to regularly sit or stand for extended periods of time

    Disclaimer

    This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

    Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

    About IONOS

    IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

    We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

    IONOS ist mit mehr als acht Millionen Kundenverträgen der führende europäische Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen

  • Marriott International, Inc

    Guest Service Representative

    1 week ago

    Marriott International, Inc Philadelphia, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...

  • Marriott International, Inc

    Guest Service Representative

    1 week ago

    Marriott International, Inc Philadelphia, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...

  • Marriott International, Inc

    Guest Service Representative

    1 day ago

    Marriott International, Inc Philadelphia, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Part-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · * ...

  • VCA Animal Hospitals

    Client Service Representative

    3 weeks ago

    VCA Animal Hospitals Philadelphia, United States

    **Seeking a Part Time Client Service Representative** · **VCA **Cat Hospital of Philadelphia** is seeking an **Experienced Client Service Representative **to join** **our team** **full time We are located in Philadelphia, PA and our team has a shared devotion to provide progressi ...

  • Pediatric Dental Associates

    Patient Services Representative

    3 weeks ago

    Pediatric Dental Associates Philadelphia, United States

    **Compensation**:starting at $16-$18/hour (based on experience) · Could you be our next Patient Services Representative? Pediatric Dental Associates has an immediate opening for a Patient Services Representative in our Philadelphia, PA location · **Why join our team as a Patient ...

  • Ahida Garcia - State Farm Agent

    Financial Services Representative

    2 weeks ago

    Ahida Garcia - State Farm Agent Philadelphia, United States

    Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Join the Ahida Garcia State Farm Agency as a Sales Representative and become an integral part of ...

  • Eckert Rentals dba Avis Rent a Car

    Customer Service Representative

    1 week ago

    Eckert Rentals dba Avis Rent a Car Philadelphia, United States

    **NOW HIRING** · **AVIS CAR RENTAL - Customer Service Representative** · Eckert Rentals, LLC is searching for experienced Customer Service Representatives who are service driven, highly skilled in interacting with customers and have excellent communication skills to do the follow ...

  • SP Plus Corporation

    Customer Service Representative

    2 weeks ago

    SP Plus Corporation Philadelphia, United States

    Overview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...

  • LA Inc

    Patient Service Representative

    3 weeks ago

    LA Inc Philadelphia, United States

    **Patient Service Representative** · **Pay Rate: $18-20/Hour** · The **Patient Service Representative** is primarily responsible for contacting and interviewing patients prior to their appointments. This includes obtaining medical and surgical history. The position also requires ...

  • PROFITSYNC INC

    Customer Service Representative

    2 weeks ago

    PROFITSYNC INC Philadelphia, United States

    **Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Employee discounts · - Flexible schedule · - Free uniforms · - Opportunity for advancement · - Profit sharing · - Training & development · **Benefits/Perks** · - Competitive Compensation · ...

  • SP Plus Corporation

    Customer Service Representative

    2 weeks ago

    SP Plus Corporation Philadelphia, United States

    Overview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...

  • PTR Baler and Compactor Company

    Customer Service Representative

    2 weeks ago

    PTR Baler and Compactor Company Philadelphia, United States

    PTR Baler and Compactor is seeking a **Customer Service Representative (CSR)** to join the team due to growth. · PTR Baler and Compactor is a world leader in the waste equipment industry. PTR helps companies achieve their green initiatives by reducing waste streams and increasing ...

  • Insinger Machine

    Customer Service Representative

    3 weeks ago

    Insinger Machine Philadelphia, United States

    Customer Service Representative · Key Responsibilities: · - Deliver exceptional customer service while maintaining a positive and professional attitude at all times. · - Efficiently manage customer complaints, processing orders, and modifications with a keen eye for detail. · - M ...

  • Synergy3

    Customer Service Representative

    3 weeks ago

    Synergy3 Philadelphia, United States

    **About Us** · At Synergy3, we're a tight-knit team of problem solvers who love what we do. Join us in creating innovative solutions that make a real impact in changing the HVAC and plumbing industry. · **Who You Are** · You are a dedicated Customer Service Representative who thr ...

  • Vince Ovecka - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Vince Ovecka - State Farm Agent Philadelphia, United States

    **Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through va ...

  • David Samuel - State Farm Agent

    Customer Service Representative

    2 weeks ago

    David Samuel - State Farm Agent Philadelphia, United States

    **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with David Samuel Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer servic ...

  • Worldwide Window Fashions

    Customer Service Representative

    2 weeks ago

    Worldwide Window Fashions Philadelphia, United States

    Customer Service Representative · Worldwide Window Fashions is a Fabricator and Distributor of Custom Window Treatments servicing the Retail, Interior Decorator & Designer, Commercial and Installer Window Covering Dealer Trade. If you are a people person that enjoys working in a ...

  • HOLTS CIGAR CO

    Customer Service Representative

    3 weeks ago

    HOLTS CIGAR CO Philadelphia, United States

    **Job Summary** · Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, ...

  • EHS Technologies

    Nmci Service Representative

    1 week ago

    EHS Technologies Philadelphia, United States

    Perform NMCI MACs - Seat Moves, Seat conversions NNPI, Peripheral Moves, Functional Mailbox creation, Functional Account creations, Distribution List creations and Updates. · Perform Account Processing - NMCI Account Creation (NIPR, SIPR, DEV, NNPI), NMCI Account Deactivation, (N ...

  • Scally Wag Homes

    Customer Service Representative

    2 weeks ago

    Scally Wag Homes Philadelphia, United States

    Duties: · - Handle inbound and outbound customer calls in a professional and courteous manner · - Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information · - Analyze customer needs and recommend appropriate solution ...