Senior Client Service Specialist - Rockville, United States - MAI Wealth Management, Inc.

MAI Wealth Management, Inc. Rockville, United States

Found in: Lensa US 4 C2 - 20 hours ago

Description

Job Description

Job Description

GENERAL JOB DESCRIPTION
Active member of the Wealth Management Group. Responsible for client account related service, new business matters, account set-up and overall client service requests.

Coach, train, and mentor new Client Service team members on various client requests and decisions for MAI Wealth Management clients.

MAJOR DUTIES AND RESPONSIBILITIES
Responsible for training, coaching, and reviewing new Client Service Specialist work
Mentors less experienced team members in all aspects of Client Service work
Offers performance-based feedback on Client Service Specialist work
Responsible for all service-related matters to meet the needs and requests of Wealth Management clients
Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts
Structures and verifies the various money movements among client accounts
Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents
Partners with the Wealth Advisors to ensure complex billing specifications are set up for client accounts
Gathers, reviews, and submits portfolio tax information to clients and accountants
Responsible for client performance reporting – including reconciling statements to reports, updating manual reporting entries, making sure any new accounts are captured
Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintaining master account list; often interacts directly with the client based on complexity of account structure
Utilize deep level of knowledge to resolve service-related matters for client accounts
Assists senior level team with trading client accounts via the Moxy trading platform, as needed
Prepares and processes client wire transfers
Generates client correspondence to assist with account set up, client needs or queries
Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email)
Ensures all client files and documentation adhere to MAI standards and can remediate any documents that require updating.
Maintains and updates CRM lists for various mailings and contact pieces (MAInsights, other general alerts, etc.)
Works with Operations to set up client accounts or make needed changes to keep accounts in good order
Leads projects, as needed

EXPERIENCE/CREDENTIALS
Bachelor's degree and/or equivalent experience
Client service experience in financial industry, such as brokerage and/or banking (7+ yrs.)
Demonstrated ability to work with HNW individuals with complex account structures.
Demonstrated ability to on-board and train new Client Service team members
High level of proficiency with Microsoft Office suite, including Excel, Outlook, Word, Adobe, PowerPoint
Strong financial analytical skills and knowledge of account structures and investments
CRM experience

COMPETENCIES
Thrives in a fast-paced and dynamic team-based environment
Passionate about service for clients
Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices
Develops best practices and implements across other Client Service Specialists
Independently makes decisions, overcomes hurdles, solves problems, and implements
Ability to lead others in making decisions and implementing them
Ability to expedite and prioritize requests from clients and team members for best execution
Strong organizational skills; ability to analyze, interpret data/instructions, and knows to ask questions
Organized, detail-oriented, and able to multitask and meet deadlines
Strong industry business acumen and can demonstrate effectively working with clients
Tax, Banking, and Investment knowledge, including account structures
Motivated to learn about all areas of the division and firm as part of a growing and fast paced team
Experience working on interdepartmental teams
Professional demeanor, superb work ethic, high level of personal ethics and integrity

FEATURED BENEFITS:
Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Health Savings Account
Paid Maternity Leave
Paid Parental Leave
Tuition Reimbursement

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