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Chevy Chase

    Tech Services Specialist I - Chevy Chase, United States - GEICO

    GEICO
    GEICO Chevy Chase, United States

    2 weeks ago

    GEICO background
    Full time
    Description

    Position Summary
    GEICO is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for GEICO Executives, GEICO Tech customers, network connected devices, software, and network systems. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

    Position Description
    Our Tech Services Specialist I is a key member of the engineering staff working on tasks with medium to high complexity, including troubleshooting, monitoring business application performance and availability. Our team thrives and succeeds in delivering high quality services in a hyper-growth environment where priorities shift quickly. The ideal candidate coordinates response to Major Incidents (MI), performs various operational functions, provides excellent customer service, and completes analysis for automation, and problem management to draft requirements to address any significant findings while meeting quality standards.

    Position Responsibilities
    As a Tech Services Specialist I, you will:

  • Provide direct technical support to executives in person and remotely
  • Understand Microsoft Client Win10/Win11 fundamentals
  • Understand Apple iOS
  • Open and close tasks within Remedy/SMART IT or similar platform
  • Utilize Bomgar to troubleshoot remote clients
  • Follow PCI Protocols
  • Troubleshoot audio/visual hardware and software
  • Install and troubleshoot printers and network software to control access to printers
  • Install and troubleshoot Microsoft Office products, WebEx, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management
  • Understand, utilize, and troubleshoot Blancco, SCCM, Autopilot/Intune, AnyConnect, Zscaler

    • Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Strong understanding of computing devices, operating systems, software installation and administration
  • Understanding of technical documentation
  • Experience with Microsoft Office tools (Word, Outlook, Excel, etc.)
  • Strong understanding of Microsoft Active Directory, network protocols and cloud computing
  • Familiar with client hardware troubleshooting to include diagnosis and/or replacement, cybersecurity requirements, client architecture, and Microsoft patching for client
  • Strong understanding of Vendor Management, including pricing and managing Return Merchandise Authorizations
  • Proficient with core equipment in Data Center and Remote Offices
  • Understanding of VoIP provisioning and remediation
  • Familiar with using command prompt and/or PowerShell scripting, and security groups
  • Professional telephone etiquette
  • Must be able to lift servers, PCs, and printers in the 40 – 50 pounds range
  • Requires full-time work on premises. Remote work is not available for this position
  • One or more of the following certifications are highly desired:
  • Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional
  • CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+
  • Microsoft Certifications: Azure Fundamentals, MTA's (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals
  • Cisco Certification: Cisco Certified Network Associate (CCNA)

    • Experience:

  • 3+ years of experience supporting Executives/C Suite, hands-on work experience in computing devices and computer Operating Systems including Windows with UNIX/Linux as a plus

    • Education:

  • Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

    • Annual Salary

    $80, $126,000.00

    The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

    At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

    Benefits:

    As an Associate, you'll enjoy our * to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period**
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

    • *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

    **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

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