Customer Service Specialist - Washington, United States - United States Conference of Catholic Bishops
Description
In response to micro-loans received electively by refugees, and in a spirit of support and accompaniment, assist assigned refugees in fulfilling loan repayment obligations through: 1) loan servicing activities designed to facilitate successful loan repayment and refugee credit development and 2) refugee education of debt obligations and personal credit development.Continuing Responsibilities:
(List from highest to lowest priority.)
Service assigned loan portfolio to minimize refugee loan default, via:
a.
Outreach to refugees (affiliate resettlement staff when refugee cannot be contacted) who are designated as at risk of default, and:
ii.
Educate - refugee of the financial ramifications of default and present options going forward (in writing or voice communication)
iii.
Restructure - refugee's loan terms as appropriate.
b.
Maintain refugee contact information for loans in portfolio.
c.
Respond to inquiries from refugees and the USCCB's resettlement network.
- Conduct periodic reviews of loan portfolio with Assistant Director
- Other duties assigned by supervisor.
- Up to 100% remote work available.
Level:
Associates Degree or Professional Equivalent and High School degree.
Major Field/Specialty:
Customer Service, Loan Servicing
Number of Years Required: 0-2 years
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