Support Service Specialist - Washington, United States - All Native Group

All Native Group

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

Summary
The incumbent is assigned to the General Services Division.

The incumbent provides a wide range of Support Service which shall include travel assistance and customer support for the bureau travel program.

Essential Functions
Serve as Bureau of Consular Affairs point of contact for travel-related inquiries of Bureau travel in E2.

Makes travel arrangements based on travelers' intentions and known preferences ensuring all preparations are in accordance with Federal and DOS Travel Regulations.

Guides CA employees in processing premium class travel requests in E2 and documents all tasks and requests entered through E2.

Coordinates with staff and travelers to ensure E2 requests are addressed, solicits required information to process active request and periodically communicates status updates to requestors.

Interacts with a wide range of Consular Affairs officials, providing courteous and prompt customer service.

Assists in administering E2 travel minor customer and approval pools: adding, deleting, and reassigning travelers, travel arrangers, approvers.

Supervisory Responsibility
None required for this position.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to remain in a stationary position 75% of the time.
Occasionally moves about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Frequently moves standard office equipment up to 25 pounds.
Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday, a forty (40) hour work week. Evening and weekend hours required, as required by business need.

Travel
No travel expected for this position.

Experience

Must be a US citizen who can possess or be able to obtain/maintain a minimum SECRET clearance.
Must have a High School Diploma and at least one (1) year of jobrelated experience or equivalent.
Must possess excellent oral and written communication skills necessary to interface with program personnel at all levels.
Ability to handle multiple tasks simultaneously.
Knowledge of office policies, practices, and procedures.
Must be able to work independently with minimum supervision and direction.

Education

Must have a High School Diploma and at least one (1) year of jobrelated experience or equivalent.

Additional Eligibility Qualifications

Security Clearance
Must be a US citizen with a valid passport and possess or be able to obtain/maintain a SECRET security clearance

AAP/EEO Statement
All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

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