-
Enrollment Services Specialist
3 days ago
CMT Services Inc Rockville, United States**About Us**: · - Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire._ · **Duties**: · - Col ...
-
Associate Scientific Services Specialist
1 day ago
Actalent Rockville, United States Full timeDescription: · Job Responsibilities: · • Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. · • This role will work closely with other teams to seamlessly deliver lab support services. · • Help coordinate the working l ...
-
Associate Scientific Services Specialist
16 hours ago
Actalent Rockville, United States Full timeDescription: · Beeline Req ID: 617-1 and 618-1Job Responsibilities: · • Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. · • This role will work closely with other teams to seamlessly deliver lab support services. · ...
-
Service Contract Specialist
1 week ago
NAC Mechanical Services Gaithersburg, United StatesThe Service Contract Specialist works closely internally (service and sales) and with customers, to manage the company's large quantity of service agreements. They also handle day-to-day administrative activities related to this position. This role serves as the primary contact f ...
-
Office Customer Service Specialist
1 week ago
Senate Termite and Pest Control Gaithersburg, United States**About us** · Senate Termite and Pest Control is a the 80th largest Pest Control company in the country, and we are located in Gaithersburg, MD. · **Responsibilities**: · - Respond to customer inquiries in a timely and professional manner. · - Provide accurate information about ...
-
IT Service Desk Specialist
4 days ago
Agile Care Enterprises Bethesda, United States**This position requires active SECRET security clearance.** · Agile Care Enterprises is looking for an IT Help Desk Specialist - Level II to support the WRNMMC - IT Department, who will provide assistance to users through multiple channels (telephone, online tickets, in-person, ...
-
Associate OneSource Service Support Specialist
15 minutes ago
Actalent Gaithersburg, United States Full timeDescription: · Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. · Develop ...
-
Client Support Specialist/client Service
1 week ago
TekwissenGroup Gaithersburg, United StatesPlans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. · - Ensures quality service and operational performance within the parameters of program and delivery standards. · - Develops client r ...
-
Human Services Specialist
1 week ago
Montgomery County Government Silver Spring, United StatesMontgomery County is located adjacent to Washington, DC and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery C ...
-
Boat Service Specialist
1 week ago
Bass Pro Shops Spring, United States**EXCITING OPPORTUNITY AWAITS NEW STORE OPENING IN SPRING, TEXAS** · **Join our dynamic team as we embark on a thrilling journey with the opening of our newest store** · *** · **_:_** · The Service Specialist assists in all aspects of Service Department operations including unit ...
-
Printing Services Specialist
4 days ago
US Government Publishing Office Washington, United States**Duties**: · - Provides assistance with publishing and printing projects and services presented by a range of customer agencies. · - Performs the basic functions necessary to service a limited range of printing and contract requirements with the assistance of higher graded speci ...
-
Business Services Specialist
4 days ago
University of Maryland College Park, United States**Posting Details**: · - Posting Details**Position Number**: · **Title**: · - Business Services Specialist**Functional Title**: · - Business Services Specialist**Category Status**: · - 20-Nonexempt,Regular**Applicant Search Category**: · - Staff**University Authorized FTE**: · - ...
-
Support Services Specialist
1 week ago
MEDSTAR HEALTH Washington, United StatesPerforms a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled line ...
-
Office Services Specialist
4 days ago
PALADIN INC Washington, United StatesPaladin Consulting is currently hiring a Legal Sr On-Site Service Specialist to join our team working onsite at our client's office located in Washington, DC. · **Job Title: Legal Sr On-Site Service Specialist** · **Work Location: Washington, DC** · **Duration: Long-term contract ...
-
Fast Service Specialist
1 week ago
Epiq Systems, Inc. Washington, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This uniqu ...
-
Member Service Specialist
1 week ago
Northwest Federal Credit Union Herndon, United StatesOverview: · The Member Service Specialist is cross trained and responsible for a variety of functions within the Member Service Center. (MSC). The MSC is a one contact resolution center for member inquiries, requests, and transaction support. You are responsible for answering cal ...
-
Enrollment Services Specialist
1 week ago
Northern VA Community College Alexandria, United States**Title**:Enrollment Services Specialist · **Agency**:Northern VA Community College · **Location**:Alexandria - 510 · **FLSA**:Nonexempt · **Hiring Range**:$45,000 - $55,000 · **Full Time or Part Time**:Full Time · Additional Detail · **General Description**: · The Enrollment Ser ...
-
Member Service Specialist Bilingual
1 week ago
SkyPoint Federal Credit Union Silver Spring, United States**About Us**: · SkyPoint Federal Credit Union makes banking simple and accessible. A community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, sup ...
-
IT Service Management Specialist
1 week ago
Ateca Consulting Dulles, United StatesWe are seeking a highly skilled IT Service Management Specialist in Saudi Arabia Qatar · **Responsibilities**: · - Collaborate with cross-functional teams to understand business requirements and translate them into IT service delivery solutions. · - Design, implement, and maintai ...
-
Office Services Specialist
4 days ago
Department of Juvenile Justice Alexandria, United States**Title**: Office Services Specialist (D1821) · **State Role Title**: Admin & Office Specialist II · **Hiring Range**: $43,328 - $48,155 · **Pay Band**: 2 · **Agency**: Department of Juvenile Justice · **Location**:CSU 18 - Alexandria · **Recruitment Type**: General Public - G · ...
IT Customer Service Specialist - Rockville, United States - InfoStructures, Inc.
Description
Job Description
Job DescriptionIT Customer Service Specialist
Who we are:
InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been employing leading-edge technologies and techniques to improve the working lives of others. We are seeking an energetic, highly motivated, qualified person with the right attitude toward customer service. We place great value in the work our people do and in the difference their efforts make in people's lives.
What makes us different than other IT services companies? It's simple: the quality of our services and our attention to detail.
What experience you need:
Experience providing helpdesk support for our clients as well as internal projects. You should have:
· Superior problem-resolution skills
· Understanding and past experience working in an IT consulting environment supporting a wide range of clients, vertical markets (healthcare, finance, non-profit) with different levels of technology.
· Ability to understand and categorize technical problems
· Organization skills to keep multiple tasks prioritized to ensure proper timing
· Ability to work in a fast-paced environment
· Outstanding phone and people skills
· Remote and on-site problem resolution skills
· Excellent oral and written communication skills, including an ability to deal with people at various levels, from technician to executive
· Strong ability to build client and peer relationships
Desirable training/certifications:
· Bachelor's degree desired
What you will do:
· Manage service desk staff with technical issues, including projects
· Provide service desk coverage and escalation (Tier 3) support
· Develop training programs/resources, conduct training
· Participate and contribute on the formal management of the Service Desk, including managing processes as well as the software platform
· Create, implement, and enforce policies and procedures for Service Desk team based on ITIL guidelines
· Track and monitor service desk requests, identify incidents and problems
· Monitor and report on Service Desk SLA's; including ticket close rates, communications requirements to customers, etc.
· Work with other IT department team members to escalate issues and provide seamless customer interface on issues
· Interface with client IT management and InfoStructures' management staff
· Support special projects; participate in change control boards
· Complete other duties as assigned
Where you will do it
Primarily telework with occasional visits to our office in Rockville.
Benefits
InfoStructures provides a comprehensive benefits package that includes paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan.
InfoStructures is an Equal Opportunity Employer