IT Service Management Specialist - Dulles, United States - Ateca Consulting

Ateca Consulting

Verified Company

Dulles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

We are seeking a highly skilled IT Service Management Specialist in Saudi Arabia Qatar

Responsibilities:

Collaborate with crossfunctional teams to understand business requirements and translate them into IT service delivery solutions.
Design, implement, and maintain IT service management processes and procedures in accordance with industry best practices (ITIL, COBIT, etc.).
Develop and maintain service catalogs, SLAs, and service level targets to meet business needs and expectations.
Monitor service performance and identify opportunities for improvement, ensuring service levels are met or exceeded.
Lead incident, problem, and change management processes, including identification, prioritization, resolution, and documentation.
Conduct regular reviews and audits to ensure compliance with IT service management standards and policies.
Provide training and guidance to IT staff and endusers on IT service management principles, processes, and tools.
Stay informed about emerging technologies and industry trends related to IT service management, and recommend innovative solutions to enhance service delivery.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.
ITIL Foundation certification or equivalent IT service management certification(s) preferred.
Proven experience implementing and managing IT service management processes and tools (e.g., ServiceNow, BMC Remedy, etc.).
Strong understanding of ITIL framework and best practices.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Analytical mindset with the ability to identify and resolve complex issues.
Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
Proactive approach to problemsolving and continuous improvement.
Experience working in a fastpaced environment with a focus on delivering highquality customer service.

Benefits: