Customer Service Specialist - Rockville, United States - Heartline Fitness
Description
As a Customer Service Specialist you will be responsible for taking care of Heartline Fitness Systems customer success standards, the incoming calls/emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. Heartline Fitness Systems uses an advanced and customized Customer Relations Management / Enterprise Resource Planning (CRM/ERP) system "Netsuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.
***ESSENTIAL RESPONSIBILITIES***
Answer inbound calls from customers, technicians, and vendors.
Monitor tracking and data entry.
Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
Validate and Update customer information in Netsuite CRM system.
Make outbound calls to confirm scheduled service calls when needed
Input new customers into NetSuite CRM system.
Maintain positions KPI's and reports on a daily basis.
***SKILLS AND QUALIFICATIONS***
Excellent customer service skills
Ability to communicate effectively
Strong interpersonal skills and problem solving ability
Ability to multi-task
Team Player mentality
Detail oriented
High School Diploma or GED
Experience with Netsuite CRM system preferred but not required
**As a member of Heartline Fitness you can expect**
Growth opportunities
A fun, friendly, professional working environment
Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
**Job Type:** Full-time
**Hourly Wages:** $ $18.00 depending on experience
Heartline Fitness is an equal opportunity employer. Since 1983 Heartline has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry, and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.
Heartline Fitness is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements
For more information regarding our career opportunities, please visit our . All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States
**Apply for Customer Service Specialist**
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