Associate OneSource Service Support Specialist - Gaithersburg, United States - TekWissen LLC

Description

Job Description

Job DescriptionOverview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable. Job Title: Associate OneSource Service Support Specialist Duration: 6 Months Location: Gaithersburg MD 20878Job Type: Contract to hire Work Type: Onsite Job Description:

• Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

TekWissen Group is an equal opportunity employer supporting workforce diversity.