- Provide firstlevel usage support for locally developed applications deployed within NSWCCD.
- Design, plan, implement, and use database management software to add, delete, and update user information.
- Test and evaluate newly integrated software and modifications to current system and application software.
- Provide guidance to the Division's scientific and engineering community which utilize the provided networking, security, and other system services.
- Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and routing the problem to the correct support party for resolution.
- Monitor Divisionwide systems on a daily basis to find and correct problems with disk usage, hardware, and software.
- Track usage and problem history through Help Desk software.
- Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.
- Customer support on contract line (CLIN) options, submitting Move/Add/Changes, ordering policies, and general NMCI policies.
- Perform data entry into Navy standard and local unique systems.
- Gather metrics for status reporting.
- Maintain NSWCCD user information to ensure NMCI orders reflect current user data such as name, organizational code, physical location and gathering data where required.
- Track problem reporting and resolution.
- Coordinate NMCI service delivery.
- Minimum of IAT Level II Certification (Microsoft desktop and CompTia Sec + certifications)
- A minimum of 2 years' experience required.
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Desktop Administrator - Philadelphia, United States - EHS Technologies
Description
Desktop Administrator will provide Help Desk support services to NAVSEA users and assist in maintaining Win XP and Win 7 desktop functionality.
Desktop administration shall to include the following:
The candidate will also provide support for NMCI related issues.
This support may include the following:
Educational/Experience Requirements:
EHS Technologies Corporation is an Affirmative Action/Equal Opportunity Employer.
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Desktop Administrator
Location
Navsea Philadelphia
About the Organization
About the Organization WILL PRESENT HERE