End User Computing Analyst - Blue Bell, United States - Cotiviti

Cotiviti

Verified Company

Blue Bell, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
This is an onsite position at our Blue Bell, PA office.

In the End User Computing Analyst role, you will provide support for internal employees for all IT services.

You will also process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.

Responsibilities:

Process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
Provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed.
Participates in and handles project work with welldefined tasks. Required to complete project work and report updates to management.
Handles sending and receiving of equipment for remote colleagues.
Setup/Support/Maintenance of all Computers and Phone including Hardware/Software/Applications.
Utilizing software deployment tools and OS imaging tools such as SCCM and Workspace One
Responsible for training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications.
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation

Qualifications:

Bachelor's degree in relevant field or equivalent experience.
2+ years of technical support experience including relevant customer service experience. Professional and nonprofessional technical experience may be considered.
Strong skills in physical hardware repair of laptops and desktops (LCD replacement, RAM upgrades, etc.)
Working knowledge in Microsoft SCCM or equivalent desktop imaging tools, Basic Active Directory administration, group policy objects.
Experience with Workspace One and Modern Management of Windows 10 strongly preferred.
Required knowledge of ITIL processes and procedures related to Incident, Problem, and Request.
Basic understanding of IP networking and tools such as Ping, Traceroute, TCP/IP, DNS, DHCP
Must be able to resolve escalated issues independently or with the assistance of a Senior Technician.
Able to effectively troubleshoot desktop software and hardware related issues with mínimal supervision with advanced knowledge of computers and related peripherals, printers, fax machines and office equipment

Working Conditions and Physical Requirements:

Ability to lift and move items weighing up to 65lbs
Ability to manipulate cables in tight spaces
Ability to occasionally crawl under desks or other tight spaces to install or connect devices.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.
No adverse environmental conditions expected.
Base compensation ranges from $22.00 to 29.00 per hour_. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs._
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 1727 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our _Careers page._

Date of posting:
xx/xx/2024

LI-REMOTE

LI-AK1

junior