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Customer Service Representative - San Diego, United States - Phamatech
Description
JobDescription Job Description Job Description:
We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ON-SITE POSITION - Located in Rancho Bernardo - San Diego, CA 92128Monday - FridayResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCollaborate with account management team to identify and grow opportunities within territorySkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyProficient in Excel & Microsoft WordHigh school degree
Job Type:
Full-timePay: From $ per hour DOEE (Depending on education & experience)
Benefits:
Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Required)
Experience:
Customer Service: 1 year (Required)
Microsoft Excel: 1 year (Required)
Microsoft Word: 1 year (Required)
Computer skills: 1 year (Required)
Work Location:
One locationCompany Description Phamatech Inc.
is a sophisticated research, development, and manufacturing company that are dedicated to the discovery of advanced personal and clinical diagnostic testing devices.
We have successfully developed and manufactured numerous rapid tests and one-step format tests for the detection of drug abuse, fertility-related conditions, and infectious disease.
Our primary method of distributing products throughout the world is through OEM arrangements and sales of our own brand name products.
We are looking for friendly hard-working individuals who can multi-task and prioritize duties.Serious applicants apply only.
Phamatech, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
all employment is decided on the basis of qualifications, merit and business need.Phamatech Inc. is in compliance with the CDC guideline. For the safety of our employees and customers/clients, we'd provide masks, gloves and hand sanitizer. Company Description Phamatech Inc.
is a sophisticated research, development, and manufacturing company that are dedicated to the discovery of advanced personal and clinical diagnostic testing devices.
We have successfully developed and manufactured numerous rapid tests and one-step format tests for the detection of drug abuse, fertility-related conditions, and infectious disease.
Our primary method of distributing products throughout the world is through OEM arrangements and sales of our own brand name products.
rrWe are looking for friendly hard-working individuals who can multi-task and prioritize duties. rSerious applicants apply only. rrPhamatech, Inc. is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
all employment is decided on the basis of qualifications, merit and business need.rrPhamatech Inc. is in compliance with the CDC guideline. For the safety of our employees and customers/clients, we'd provide masks, gloves and hand sanitizer.#J-18808-Ljbffr