Patient Service Representative - San Diego, United States - Scripps Health

Scripps Health
Scripps Health
Verified Company
San Diego, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.


At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

Join a winning team supporting the Float Pool department as a Patient Service Representative at Scripps Clinic Rancho Bernardo.

In this role, you will primarily answer phones, schedule patient appointments, and process referrals and will float to various departments as needed.

You'll be on the front line for creating a positive Scripps Health experience for our patients while being accountable for the following:


  • Interacting with patients and providers to gather information for registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and checkout functions.
  • Responding to customer billing and payment inquires.
  • Escalating billing inquiries as needed.
  • Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with mínimal errors.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.


This is a benefitted Full Time, Day Shift position with a Monday - Friday schedule from 8AM - 5PM, located at our Scripps Clinic Rancho Bernardo.


Required Qualifications:


  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:


  • 1 year experience customer service or healthcare/medical office environment preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Position Pay Range:
$22.29-$30.58/hour
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