Customer Service Representative - San Diego, United States - Mission Bay Sports Center

Mission Bay Sports Center
Mission Bay Sports Center
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Front Office Representative Job Description Job Summary:

The Front Office Representative will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.


Duties/Responsibilities:

  • Greets visitors and customers; determines the purpose of each person's visit and directs him or her to the appropriate location.
  • Answers, screens, and directs phone calls to staff; takes messages and schedules reservations over the phone and internet. Keep track of all reservations.
  • Check customers in when they arrive for reservation or walkins.
  • Process payment for all reservations and rentals.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other company equipment to answer inquiries or to forward to the appropriate staff
  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
  • Performs administrative and clerical support tasks.
  • Performs basic filing and recordkeeping.
  • Performs other duties as required

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Basic understanding of administrative and clerical procedures and systems.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent preferred.
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Pay Range:
$16.50 to $ Tips
_


Physical Requirements:

  • Prolonged periods of sitting at a desk.
  • Prolonged periods of standing.
  • Must be able to lift up to 15 pounds at times.

Job Types:
Full-time, Part-time


Pay:
$ $20.00 per hour


Experience level:

  • No experience needed

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson

Work Location:
In person

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