Customer Service Representative - San Diego, United States - Mission Bay Sports Center

Description

The Front Office Representative will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.

• Greets visitors and customers; determines the purpose of each person's visit and directs him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules reservations over the phone and internet. Keep track of all reservations.
• Check customers in when they arrive for reservation or walkins.
• Process payment for all reservations and rentals.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other company equipment to answer inquiries or to forward to the appropriate staff
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties as required

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

• High school diploma or equivalent preferred.

• Prolonged periods of sitting at a desk.
• Prolonged periods of standing.
• Must be able to lift up to 15 pounds at times.

• No experience needed

• Day shift
• Evening shift
• Morning shift

• Monday to Friday
• Weekends as needed

• Inperson