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    Customer Service Support Representative - Santa Monica, United States - Autonomy

    Autonomy
    Autonomy Santa Monica, United States

    2 weeks ago

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    Description

    Customer Service Support Representative

    Santa Monica, California / Servicing Operations /
    Overview Headquartered in Santa Monica, California.

    At AUTONOMY, we are driven by a single-minded and unwavering mission: to be a revolutionary disruptor in the auto finance marketplace and provide (CAAS) Car as a Service.

    Leveraging our unique subscription model products for vehicles that provide flexibility by offering no long-term commitments, with an all-inclusive offering that includes insurance, maintenance, and roadside service included in the payment.

    Driven by our app-based fully digital experience, and innovative approach, customers are able to access mobility and not the debt.

    Our founders Georg Bauer, (former CEO of Mercedes Benz, BMW Financial, Fair) and Scott Painter (Founder of TrueCar, Fair) bring auto finance an alternative to leasing as we know it.

    Providing customers with a transparent, digital and magical experience in their next car. We partner with our customers to push the boundaries of what having a vehicle should look like.
    Role AUTONOMY is looking for a Customer Service Representative to solve problems for current and potential AUTONOMY subscribers. As a Customer Service Representative, you will be communicating with subscribers daily via phone, email, chat and in person.

    You will be a front-line employee who communicates directly with subscribers and sets the tone for an exciting, consumer friendly, and transparent way to drive a car.


    What you'll do ? Act as the consumer concierge for any issues or questions throughout their vehicle subscription lifecycle and own the customer experience ? Think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services ? Do what's right for each other, our customers, investors and our communities ? Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences ? Handle consumer complaints and escalations with empathy, care and transparency ? Spearhead consumer outreach initiatives ? Drive results and growth by meeting Customer Service Representatives KPIs
    What we're looking for ? 1- 2 years experience with call center/customer service/accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.

    ? 1-year automotive Experience ? High School Diploma or Equivalency. ? Advanced multi-tasking, problem solving and organizational skills ? Ability to work in a fast-paced work environment ? Positive attitude and productive, professional and courteous manner ? Superior telephone etiquette ? Ability to accomplish tasks in the most timely and efficient manner ? Strong written and verbal communication and interpersonal skills ? Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g., Google Chrome, Internet Explorer) ? Do what's right for each other, our customers, investors and our communities
    Culture ? Ability to succeed within a cross-functional team in a fast-paced environment ? Flexibility to wear multiple hats, as needed ? Capable of teaching and learning from others to promote continuity of knowledge and personal development
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