- Job ID: 76514
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 05/07/2024
- Closing Date: 05/20/2024
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG) Prov Inv
- Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $ $32.71 / hourly; $47,209 - $68,298 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at )
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
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Operations Support Specialist - St. Paul, United States - Department of Human Services - Direct Care and Treatment
Description
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.Working Title: Operations Support Specialist
Job Class: Human Services Program Specialist 1
Agency: Human Services Dept
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
*This position is in-office at least three (3) days per week with the ability to Telework the remaining days of the week.
This Office of the Inspector General (OIG) consists of five divisions: Background Studies, Licensing, Program Integrity Oversight, Legal Counsel, Business Integration and Analytics and Enterprise Operations and Policy. The Program Integrity Oversight Division (PIO) is responsible for fraud and abuse prevention, detection, investigation, enforcement and remedy actions with regard to Department of Human Services (DHS) Minnesota Health Care Programs (MHCP) providers, including Medical Assistance (Medicaid) and Minnesota Care; Child Care Assistance Program providers, and public program recipients. This position exists to provide administrative and program implementation support to PIO by working in collaboration with the PIO leadership team to develop and implement administrative policies and procedures and standard operating practices.
Responsibilities include but are not limited to:
• Performing and/or assuring the timely performance of all business requirements established in the administrative policies and procedures and standard operating practices.
• Serving as a representative on the division's PIO Central Intake Team Triage Representative, developing a detailed understanding of the work of PIO in order to receive, triage, and make determinations about the treatment of reports of suspected provider and recipient fraud, waste, or abuse.
• Providing administrative support as required by PIO including:
o Managing schedules.
o Meeting document production/processing.
o Providing Technical Service Liaison (TSL) duties for division employees.
o Providing support for division communications and human resource processes and procedures.
• Working in collaboration with and providing administrative support as required to PIO and its reporting Divisions.
Qualifications
Minimum Qualifications
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**
Two (2) years advanced administrative support, paraprofessional, or technical experience managing voicemail and email and intakes through data entry; OR
Associate degree Information Management, Data Analysis, Human Services, Criminal Justice, or in related field and 1-year advanced administrative support, paraprofessional, or technical experience managing voicemail and email and intakes through data entry; OR
Experience must demonstrate the following:
• Make determinations about the treatment of reports.
• Perform the coordination and administrative tasks of hiring and onboarding process.
• Ensure accurate processing of receivable and payment information.
Preferred Qualifications
• Working knowledge of the statutes, rules, policies, mission and duties of the PIO Division in relation to the Department as a whole, to consumers, other governmental agencies, and internal and external stakeholders.
• Knowledge of principles and techniques of program planning, development, and evaluation.
• Broad comprehensive understanding of the Medicaid programs.
• Proficiency in the use of computer applications such as Microsoft Word, Excel, Outlook, SharePoint, PowerPoint, Adobe Acrobat Pro, and the ability to learn, understand, and apply new technologies to maximize efficiencies and organize complex information in a meaningful way.
• Exceptional customer service skills.
• Excellent writing and speaking skills.
• Ability to develop and maintain professional working relationships and work collaboratively and respond flexibly to changing and sometimes conflicting priorities and demands.
• Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
Ability to become a notary (both in person and remote) on documents as required by statute.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to .
Contact
If you have questions about the position, contact Tinna Welter at .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or DEPARTMENT OF HUMAN for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at or email and let us know the support you need.
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