Rebekah Thao

Hi! I thrive on fostering team collaboration and orchestrating successful project plans. Witnessing the tangible results of my work and supporting others in their journey brings me immense satisfaction. My goal is to make a meaningful impact on individuals and contribute to positive change. I am eager to secure employment that will allow me to apply my customer service skills and accelerate my career growth. My ability to quickly grasp new concepts through dedication and resilience will enable me to add value to any team. With a proven track record of delivering excellent customer service, I am committed to exceeding expectations and driving measurable results. I am excited to leverage my skills to gain valuable experience while making a positive contribution to the success of my future employer.

Waitress at Soberfish (2021-Present)

• Increase customer return through friendly, reliable, and accurate service, fostering a loyal customer base and generating repeat business.
• Effectively multitask by juggling multiple customer requests, handling payments, and ensuring a seamless dining experience.
• Resolved customer complaints with a 95% satisfaction rate, exceeding the company's standards.
• Collaborated with a diverse team to streamline operations, improve communication, and enhance overall efficiency.
• Delivered exceptional service to a high volume of customers, consistently exceeding expectations and ensuring a superior level of customer satisfaction throughout each shift.

Skills: Customer service, active listening, communication, POS operation, multitasking

Loan Document Specialist at Wells Fargo (2019-2021)

• Demonstrate proficiency in interpreting home mortgage contracts, addendums, and disclosures, ensuring accuracy and completeness of all documentation.
• Identified and resolved loan document discrepancies, utilizing critical thinking and problem-solving skills to ensure data integrity and minimize errors.
• Increased loan document processing efficiency by implementing streamlined workflows, resulting in a 20% reduction in turnaround time.
• Facilitated seamless communication and collaboration between home mortgage sales representatives and closers, resolving issues to ensure timely resolution.

Skills: Microsoft word, email communication, time management, organizational skills, documenting

Floor Manager at Sushi Tango (2015-2019)

• Proficiently operated Point of Sales (POS) systems, troubleshooting and resolving issues to ensure smooth business operation.
• Motivated teams to consistently exceed performance targets and deliver exceptional results.
• Coordinated events with customers for special occasions, resulting in a 20% increase in repeat business and a 25% growth in customer referrals.
• Provided training and guidance on effective customer engagement techniques and implemented process improvements to optimize team efficiency.
• Implemented discounts and promotions, driving a 15% increase in business traffic and a 20% boost in sales.

Skills: Customer service, teamwork & collaboration, leadership

Inver Hills Community College - A.S. Business Transfer Pathway (2021 - 2023)

• Awarded: Business Analytics Certificate
• Experience with Tableau

Metropolitan State University- B.S. Management Information Systems (2023 - 2025)