Connor Swanson

INFOR (April 2018 – Present)

Senior Product Support Analyst, Lawson SCM - Saint Paul, Minnesota 

• Provide support and issue resolution to customer issues with a focus on root cause determination, customer satisfaction and resolution-time
• Subject matter expert for all concerns related to Infor Lawson Requisition Center, Procurement Punchout, Inventory Control and Warehouse 
• Deliver customer facing training, best-practice recommendations, and data analysis to improve efficiency
• Test and report code defects and functionality concerns to cross-functional development group 
• Serve as liaison and customer advocate during the development process for defect corrections and functionality enhancements
• Develop training documentation and materials, and deliver training to peers, new team members and cross-functional teams to expand breadth and depth of product knowledge
• Drove initiative to reduce total backlog by over 100% and high priority, aged issues to below 10% of total backlog through issue prioritization and collaboration with team members
• Maintained personal and team-wide customer satisfaction ratings above 4.8/5

TARGET CORPORATION (March 2017 – April 2018)

 Senior Specialist, Space & Presentation - Minneapolis, Minnesota 

• Successfully executed transition work for over 850 store remodels, including space change management and cross-functional team alignment
• Project management for execution tasks with team in Bangalore, India - including timing, execution tracking and training
• Managed space data and store planogram ties for Jewelry, Accessories & Shoes departments
• Adapted and reworked multiple tools and processes, allowing role savings of over 400 hours annually

OPEN SYSTEMS INTERNATIONAL (May 2013 – August 2013)

Marketing and Communications Intern - Plymouth, Minnesota

• Drafted public facing press releases focusing on business developments, contracts and new products
• Reorganized internal customer database to better view relationships with high-profile clients and manage scheduled servicing