Jane Biessener

I am seizing opportunities that align with my demonstrated experience and skills.  I am proficient with optimizing workflows, processes, and internal controls to actively support internal and external customers, quality assurance, production and operational support. I promote strong team building by embracing diversity and inclusion, engaging, and developing collaborative team members. Core competencies include:  Customer Support, Financial Analysis + Reporting, Process Development, Improvement, Risk Management + Compliance, Relationship Management, Operational Support, People Management.   

U.S. BANK - Trust Operations                                                                                                2010 - 2022

St. Paul, Minnesota

Manager of Trust Account Records

Oversaw four operational locations, quality and performance results, risk and contingency plans, internal and external audits, and oversight for several financial plans. 

• Led efforts to streamline Trust account records processes and workflows by utilizing imaging and BPM automation tools which led to the consolidation of operational teams located in Cincinnati, Milwaukee, and Portland into one location in St. Paul. 
• Served as board member of U.S. Bank’s Disability Business Resource Group.
• Led numerous acquisition and conversion activities including training to existing and acquired Institutional, Custody, Personal, and Corporate Trust Business Lines providing support in transferring account information and assets.
• Acted as a U.S. Bank representative when volunteering for United Way and MN Food Shelves campaigns. 
• Served as mentor for several individuals both internal and external to the organization.
• Received many awards and recognition for outstanding performance including Trust Technology & Securities Services Outstanding Leadership Award (2014). 

ADDITIONAL RELEVANT EXPERIENCE

U.S. BANK - Trust Operations 

Manager Trust Resolution Center / Help Desk 

Manager Retirements, Account Services

Manager Physical Settlement, Reregistration, Vault Processing

Manager Mutual Funds Settlement and Reregistration

Manager Depository Trust Company & Fed Settlements

Managed front line managers as well as direct and indirect contributors. Oversaw operations, system conversions, and acquisitions.

• Provided both business and people management, creating process and procedure and building engaged, diverse, and solutions-based teams.
• Performed risk monitoring to operational processes to mitigate risk and ensure compliance with regulatory requirements and internal controls. 
• Drove quality assurance by incorporating continuous improvements to processes and workflows.

• Lakewood Community College (Coursework in Business Communications and Excel)
• Rasmussen Business School (Coursework in Accounting)
• Fred Myer Human Resources, Business, and Finance Training