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    Member Services Representative - Orem, United States - VASA Fitness

    VASA Fitness
    VASA Fitness Orem, United States

    2 weeks ago

    Default job background
    Full time
    Description

    POSITION DESCRIPTION

    POSITION TITLE:
    Member Services Representative

    REPORTS TO:
    Member Services Team Lead

    DEPARTMENT:
    Member Services

    LOCATION:
    Corporate Office (remote positions available)

    FULL TIME:
    Monday-Friday 11:
    00AM - 8:
    00PM

    FLSA STATUS:
    Non-Exempt, Hourly

    COMPENSATION:
    $15.00 per hour

    JOIN OUR TEAM

    At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

    We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options.

    30+ hours per week employees:
    Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)

    40 hours per week employees:
    Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

    Come join VASA Fitness and join a passionate, fun, and united team

    PURPOSE

    Create an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness. The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing a #VAWESOME experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way. Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.

    DELIVERABLES

  • Create a friendly, professional, and positive first impression on our Members, their guests, and the public
  • Properly address and resolve membership concerns and requirements.

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