Customer Service Representative - Lindon, United States - Kizik

Kizik Lindon, United States

5 days ago

Description

Job Description

Job Description

Why work for Kizik?Great question. If you like being part of a fast growing company that puts their employees first and is always looking for ways to improve the workplace this is definitely the place for you. What is Kizik? A leader in revolutionizing the footwear industry: to make every day easier for everyone. There's more to life than tying your shoes. It's a technology that's life-changing for some and joy-sparking for all. Who likes tying their shoes, anyway? Come work for us and be part of the revolution.

Full Time Customer Service representative: $15/hour + benefitsAs a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service. Company website:
Primary Responsibilities:

Assist customers via phone, email, and Chat.
Assist customers with purchases
Keep updated on KIZIK product and be able to answer questions for customers
Help facilitate returns/exchanges
Determining the quickest, most effective ways to answer a client's or customer's questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions

Requirements:

High School Graduate
1+ Years work experience in call center or CSR in office position
Basic computer skills
Excellent communication skills
Must be at least 18 years of age
Able to work well with other departments
Engage customers professionally and friendly

Job Type: Full-time
Pay: $16.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 2 years (Required)

Work Location: In person for three week training and then at home with some in-office work.

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