Customer Service Representative - Orem, United States - MityLite

Description

Here's what we do

MityLite is an award-winning manufacturer of professionally designed highly durable event furniture. Trusted worldwide, MityLite products are found primarily in banquet, meeting, and event venues in the hospitality, education, government, and church markets.

Here's where you come in

MityLite is looking to hire some experienced Customer Success Team Members to join our team. The ideal candidate will be driven and have the ambition to learn new skills and products. We are looking for someone who can learn new software and can aid in developing processes to ensure an efficient flow of information between customers and sales representatives. This role will be a full time in office position - Monday - Friday day shift with some flexibility of hours.

The ideal candidate will have an excellent opportunity for growth within the organization in the future. We are excited to add some new energy and perspectives to our team

Duties and Responsibilities

• Respond to all inquiries promptly
• Communicate with your in-office manager
• Maintain current customer database
• Work to support your assigned sales representatives to complete quotes, create invoices, and follow-up communication with customers/logistics/supply chain
• Complete customer warranty tickets
• Meet weekly/monthly/quarterly KPI metric expectations

Required Skills

• Excellent communication and active listening skills, both written and verbal
• Optimistic, positive personality
• Must be detailed-oriented, and able to multi-task while meeting deadlines
• Problem-solving skills
• Ambitious and motivated
• Excellent time management skills
• Ability to work independently or with others

Required Experience

• 2+ years experience working as a Customer Support Representative
• Intermediate knowledge of Microsoft suite of products (including email, Word, Excel, PowerPoint, and internet search)

Additional Experience

Although not required for the position, those with experience in ERP programs, CRM software, Microsoft Dynamics 365, and Business Central are encouraged to outline this experience in their resume

Benefits

• PTO and Holiday Paid Leave
• Medical, Dental, Vision
• 401K Plan with 4% company match

MityLite is an equal-opportunity employer. We are committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require specific accommodation because of a disability or a medical need, indicate this on your application. We will ensure accommodation is made to applicants with disabilities throughout the recruitment and selection process.

We thank all candidates for your interest. However, only those who qualify for an interview will be contacted.