- Competitive hourly rate ($ $18.00 DOE)
- Additional compensation opportunities
- Paid time off
- Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Paid Vacation
- 10 company-paid holidays
- Benefits (employee as well as family)
- Medical
- Health Savings Account (HSA)
- Dental
- Vision
- Voluntary Life
- Short-Term and Long-Term Disability
- 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
- Employee Assistance Program
- Rally Health and Wellness Program
- Employee and Friends/Family Discounted Pest Control Services
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
- Answer and log calls from customers, technicians, and management in internal, secure system
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
- Schedule appointments for new and recurring pest control services
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Perform daily and weekly Pest Routes system clean-ups or "scrubs"
- Appropriately escalate inquiries or issues to management
- Complete and pass monthly trainings in Pest Webs system
- Most work is done sitting, for prolonged periods of time in front of a screen
- Work is inside a climate-controlled office with moderate noise level
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- The noise level in the work environment is low to moderate.
- Have a commitment to honest and exceptional customer service
- Be willing to work Monday - Friday, alternating Saturdays and some holidays
- Bilingual
- Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
- Proficient with the Microsoft Office Suite
- Able to type 60 WPM
-
Customer Service Representative
4 days ago
R1 RCM Provo, United States Full timeLocation: Utah Valley · Shift: Monday-Friday 6:00am-2:30pm. · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build ...
-
customer service representative
1 week ago
Family Dollar Provo, United StatesFamily Dollar W CENTER STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Representative
1 week ago
Serenity Healthcare, LLC Provo, United StatesCustomer Service Representative · Onsite - Provo, UT · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providi ...
-
Customer Service Representative
1 week ago
Serenity Healthcare, LLC Provo, United StatesCustomer Service Representative · Onsite – Provo, UT · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providi ...
-
Customer Service Representative
2 days ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Service Representative · Onsite – Provo, UT · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing th ...
-
Customer Service Representative
2 weeks ago
FatCats Provo, United StatesJob Description · Job DescriptionCustomer Service Representative · Starting Pay Range: $10-$11/Hour · Full Time/Part Time: Part Time · Availability: Must be available for evening shifts. · Benefits: 401k; Holiday Pay; Team Member Perks and Discounts · We are looking for an energ ...
-
Patient Service Representative
1 week ago
Intermountain Health Provo, United StatesJob Description: · No Summary Available · Shift Details: · The float pool provides coverage for clinics that open as early as 6:30 AM and stay open as late as 7 PM Monday thru Friday. We also support the InstaCares which are typically open 7 days a week and holidays from 7:50 AM ...
-
Customer Service Representative
1 week ago
R1 RCM Provo, United StatesLocation: Intermountain Hospitals, On-Site · Shift: Variety of Shifts · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You ...
-
Patient Service Representative
3 weeks ago
Intermountain Health Provo, United StatesJob Description: · Shift Details: · The float pool provides coverage for clinics that open as early as 6:30 AM and stay open as late as 7 PM Monday thru Friday. We also support the InstaCares which are typically open 7 days a week and holidays from 7:50 AM – 8 PM, except Utah Val ...
-
MyWebsite Customer Service Representative
3 weeks ago
IONOS Inc Provo, United StatesCustomer Service · Provo, UT, USA · Base + Commission · Full Time · *Benefits Eligible* · Do **YOU** · Do **YOU** · Do **YOU** · Do **YOU** · Then **WE** want to meet **YOU** · **100% work from home** · IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Intern ...
-
TSA Customer Service Representative
3 weeks ago
Staples Provo, United States**TSA Customer Service Representative** · **Function: Retail Locations** · **Address: 971 South University Drive** · **City / State: Provo, UT US** · **Date Posted: February 4, 2022** · **Type: Full-time** · **Permanent / Contract: Regular** · **Job Number: ** · Staples C ...
-
Patient Service Representative-FT-Provo
2 weeks ago
Revere Health Provo, United StatesJob Description · Job DescriptionSalary: · At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treat ...
-
Customer Service Representative
1 day ago
Cozy Earth Orem, United StatesJob Description · Job DescriptionCozy Earth in Vineyard, UT is looking to hire a full- or part-time Customer Service Representatives to help support our customers with our luxury home and apparel products. Do you have a customer service mindset and enjoy learning new skills? Are ...
-
customer service representative
3 weeks ago
Family Dollar Orem, United StatesFamily Dollar - 775 N OREM BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Member Services Representative
3 weeks ago
VASA Fitness Orem, United StatesPOSITION DESCRIPTION · POSITION TITLE: Member Services Representative · REPORTS TO: Member Services Team Lead · DEPARTMENT: Member Services · LOCATION: Corporate Office (remote positions available) · FULL TIME: Monday-Friday 11:00AM -- 8:00PM · FLSA STATUS: Non-Exempt, Hour ...
-
Customer Service Representative
2 weeks ago
Bank of Utah Provo, United StatesWe are currently looking for aPTCustomer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. · Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible ...
-
Patient Service Representative
2 weeks ago
Reverhealth Provo, United States Full time**Patient Service Representative - Full Time** · BusinessOffice: Provo, Utah Minimum Experience **Entry-level** This is a wonderful opportunity for those wishing to gain knowledge and experience in medical billing and insurance processes. You will be operating a medical software ...
-
Customer Service Representative
3 weeks ago
MityLite Orem, United StatesHere's what we do · MityLite is an award-winning manufacturer of professionally designed highly durable event furniture. Trusted worldwide, MityLite products are found primarily in banquet, meeting, and event venues in the hospitality, education, government, and church markets. ...
-
Patient Service Representative
3 weeks ago
Intermountain Health Provo, United StatesJob Description: · The only set shift that needs coverage is the Saturday morning shift (8:30a-1:30p). We are looking for someone who is available and willing to pick up shifts that are open due to illness or PTO. Our clinic hours are Mon-Fri 7:45a-5p, Afterhour shifts: Th 5-9p, ...
-
Customer Service Representative
2 weeks ago
Fatcats Provo, United StatesCustomer Service Representative · Starting Pay Range: $10-$11/Hour · Full Time/Part Time: Part Time · Availability: Must be available for evening shifts. · Benefits: 401k; Holiday Pay; Team Member Perks and Discounts · We are looking for an energetic, positive individual who ...
Customer Service Representative - Provo, United States - EcoShield Pest Solutions
Description
OverviewThe Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer's beds, barbecues, bungalows, and businesses
Pay and Benefits
The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)
For this role, we offer:
What will I be doing in this position?
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
The Customer Service Representative (CSR) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CSR collaborates with various internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Am I qualified for this position?
While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:
SLCA