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Orem

    Customer Service Representative - Orem, United States - Western Heating and Air Conditioning

    Western Heating and Air Conditioning
    Western Heating and Air Conditioning Orem, United States

    2 weeks ago

    Default job background
    Part time
    Description

    We are looking for a customer-oriented service representative. The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities:

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers
    Job Types: Full-time, Part-time

    Benefits:
    • Health, vision, dental and life insurance
    • Paid time off
    • 401k
    • Education assistance or tuition reimbursement
    • Employee discounts
    • Flexible schedules
    • Workplace perks such as food/coffee and flexible work schedules
    • Only full-time employees eligible
    Schedule:
    • 8-Hour and 10-Hour shifts
    • Day and night shifts
    • Overtime
    • Weekends
    Skills:
    • Proven customer support or client service representative experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    Experience:
    • Customer Service: 2 years (Preferred)
    This Company Describes Its Culture as:
    • People-oriented - supportive and fairness-focused
    • Team-oriented - cooperative and collaborative
    • Detail-oriented - quality and precision-focused
    • Innovative - innovative and risk-taking
    • Outcome-oriented - results-focused with a strong performance culture
    • Stable - traditional, stable, strong processes
    • Aggressive - competitive and growth-oriented
    This Job Is:
    • Open to applicants who do not have a college diploma
    Work Remotely:
    • No
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