Jobs
>
New York City

    Supervisor, OR Customer Service - New York, United States - National Guard Employment Network

    National Guard Employment Network
    National Guard Employment Network New York, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

    Minimum Salary: $80000

    Maximum Salary: $115000

    Mission Statement
    • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
    Core Responsibilities
    • At O&R, we have and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
    • Ensure uniform and consistent administration and compliance of all company practices and procedures including the Office of Diversity and Inclusion (ODI), the Company's Code Of Conduct, environmental and safety, as well as governmental regulations.
    • Responsible for supervising the Account Coordinators and Sr. Account Coordinators ensuring their work activities are accurate, timely, and within compliances and complete.
    • Will evaluate employees work performance, coach, and develop, document reviews and feedback, as well as recommend corrective or disciplinary action, when necessary, to ensure a standard of performance excellence is continuously met.
    • Embraces an exceptional customer service practice by inspiring employees, partnership with customers, thereby fostering the department's commitment of positive customer experiences.
    • Utilize available technology and apply creative solutions to help improve the quality, efficiency and productivity of the team.
    • Approves expenditures for labor, office supplies and equipment within authorized limits.
    • Support with data compilation, analysis and information related to Account Coordinator's an Sr. Account Coordinator's work activities; including direct feedback from customer interactions and communications.
    • Acts as resources to coordinators in handling project data inquiries, update to project notes and completion of time sensitive checklist items. Handle escalations as needed.
    • Acts as resource to New Business leadership team in providing data analytics, pertinent customer feedback, current work trends and work observations in an effort to improve overall department functionality.
    • Performs other task and assignment as required.
    Additional Qualifications/Responsibilities

    Required Education/Experience
    • Bachelor's Degree and Bachelor's degree, with a minimum of two years related work experience or
    • Associate's Degree and Associate's degree, with a minimum of four years related work experience or
    • High School Diploma/GED and High School Diploma/GED with a minimum of five years of related work experience
    Relevant Work Experience
    • Supervisory experience is required Required
    • Must be prepared to work in a high-volume, fast paced, customer-facing work environment. Required
    • Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines. Required
    • Must possess excellent listening, oral and written communication skills, and have the ability to effectively interact with customers, support staff, and various levels of management. Required
    • Must be able to work independently and in a team environment. Required
    • Must possess effective leadership skills Required
    • Must have strong interpersonal skills and excellent telephone skills. Required
    • Must have good analytical skills. Required
    • Demonstrated proficiency with all Microsoft Office applications - Excel, Outlook, Access, Word, and PowerPoint. Required
    • Knowledgeable of and understanding of the current operations systems including but not limited to Customer Care and Billing (CC&B); the Work Management System (WMS), NRG, OMS and department project management System and the working interaction between the systems and future systems which may interact or replace the above. Preferred
    • Fundamental understanding of the New Business Services policies and procedures is preferred. Preferred
    Licenses & Certifications
    • Driver's License Required
    Other Physical Demands
    • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
    • Must be able and willing to travel as needed.
  • Raising Cane's

    Customer Service Associate

    1 week ago

    Raising Cane's New York, United States

    $17 per hour - $19 per hour · Como parte importante de nuestro equipo, los asociados de servicio al cliente impactan todas las áreas de la experiência del cliente. Como sugiere el nombre, su principal prioridad es brindar un excelente servicio al cliente. En este rol, serás respo ...

  • Shipley Energy

    Customer Service

    3 weeks ago

    Shipley Energy York, United States

    First Shift · Monday - Friday · Starting at $15 - $20 per hour based on experience · **Responsibilities** · - Effectively serve all customer needs and process inquiries in a courteous, friendly and timely manner · - Provide all customers with the consistent, quality service in ac ...

  • kuro kirin espresso & coffee

    Customer Service

    1 week ago

    kuro kirin espresso & coffee New York, United States

    As a new barista, you do not need to know the techniques before you start, but you need to be self-aware and humble to be able to start, be helpful and problem-solve when needed. · - Passion for excellent customer service · - Ability to work efficiently in a fast-paced environmen ...

  • Exela Technologies

    Customer Service

    3 weeks ago

    Exela Technologies New York, United States

    **Why Exela?** · Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To acce ...

  • Rockstar Executive

    Customer Service

    1 week ago

    Rockstar Executive New York, United States

    R.E. is in need of an individual to work in our Large Upscale Venue in the midtown area. · Related experience is not required. · If you feel you have an outgoing and friendly personality with lots of energy then this is for you. · This opportunity has lots of room for growth. · P ...

  • OKI BUSINESS

    Customer Service Representative

    2 weeks ago

    OKI BUSINESS Queens, United States

    SOLICITAMOS PERSONAL DE FORMA INMEDIATA · Se requiere contratar de manera inmediata personal para SERVICIO AL CLIENTE que se encarguen de dar seguimiento a nuestros clientes y otras labores relacionadas. · Requisito · - Perfecto español. · - Experiência con servicio al cliente · ...

  • NK Marketing Inc

    Customer Service

    1 day ago

    NK Marketing Inc New York, United States

    We know that a company's success starts with its employees. We also know that individual's success starts with the right career opportunity. As a customer service agent, you will respond to customer inquiries regarding their accounts, assists in resolving issues and concerns. Our ...

  • Brickman's Ace Hardware

    Customer Service Associate

    2 weeks ago

    Brickman's Ace Hardware New York, United States

    We are a neighborhood Ace Hardware store in search of dedicated Customer Service Associates to join our team. If you're committed to providing exceptional service and enjoy working in a customer-oriented environment, we invite you to apply. · **Key Requirements**: · **Retail Expe ...

  • Grupo Degusplus

    Customer Service Representative

    2 weeks ago

    Grupo Degusplus New York, United States

    Job Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met ...

  • B&H Photo

    Customer Service Associate

    2 weeks ago

    B&H Photo New York, United States

    At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for it ...

  • Snyder Recycled Auto and Truck Parts

    Customer Service Representative,

    3 weeks ago

    Snyder Recycled Auto and Truck Parts Holland, United States

    Job Description Summary: · Snyder's Recycled Auto and Truck Parts is seeking a Bilingual Customer Service Representative. · Key Responsibilities: · - Team Support and Collaboration: · - Assist in the daily operations of the customer service team. · - Support Sales, Delivery and P ...

  • Laboratory Alliance of Central New York, LLC

    Customer Service Representative

    2 weeks ago

    Laboratory Alliance of Central New York, LLC New York, United States

    **Schedule**: Full-Time · **Position: Customer Service Representative** · **Location: Laboratory Alliance of Central New York; Corporate Suite; Syracuse, New York** · **Hours**: Primary hours: M-F 9:30 am to 6:00 pm with a Saturday rotation 8 am-4:30 pm** · **(1 every 5 weeks). O ...

  • Genie Solutions

    Customer Service Representative

    2 weeks ago

    Genie Solutions Manhattan, United States

    **Job Title: Customer Service Representative** · **Location**: New York, USA · **Company Description**: · We are a leading company in our industry, dedicated to providing exceptional products/services and unparalleled customer support. Our team is expanding, and we are seeking en ...

  • Virginia Chan - State Farm Agent

    Customer Service Representative

    1 week ago

    Virginia Chan - State Farm Agent New York, United States

    **Benefits**: · - 401(k) matching · - Bonus based on performance · - Opportunity for advancement · - Paid time off · - Training & development · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer ...

  • Loomis Armored US, LLC

    Customer Service Coordinator

    2 weeks ago

    Loomis Armored US, LLC New York, United States

    With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for car ...

  • Frattellos Ristorante & Pizzeria

    Customer Service Representative

    1 week ago

    Frattellos Ristorante & Pizzeria New York, United States

    **Overview**: · **We are seeking a Customer Service Representative to join our team. Our Client, a fast-growing restaurant is looking to hire an experienced and competent Customer Representative. Responsibilities include greeting and serving customers, taking orders, providing de ...

  • Cowtan & Tout

    Customer Service Specialist

    3 weeks ago

    Cowtan & Tout New York, United States

    **CORE COMPETENCIES FOR SUCCESS** · CUSTOMER SERVICE SKILLS - Works well with customers and consistently promotes a positive image of the company. The job requires the employee to be a good listener, objective and possess the ability to fairly evaluate the different aspects of a ...

  • Empire Beauty Schools

    Customer Service Coordinator

    1 week ago

    Empire Beauty Schools New York, United States Part time

    EMPIRE BEAUTY SCHOOL · - "To create opportunities for people to improve their lives."_ · **Customer Service Coordinator - Part Time - Manhattan, NY** · *** · **About Us**: · Since 1934, Empire Beauty School has been educating future beauty professionals in the art of cosmetology. ...

  • Soul Dental

    Customer Service Agent

    1 week ago

    Soul Dental Manhattan, United States

    $16 - $18 hourly · **Responsibilities**: · - Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries · - Handle complaints, present appropriate solutions, and alternatives within the timefr ...

  • Tech Connected

    Customer Service Associate

    2 weeks ago

    Tech Connected New York, United States

    **Job Location**: New York City · **Position**: Customer Service Associate · **About the Role**: · We're seeking a dedicated individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for providing exceptional service to ...