Customer Service Agent - Manhattan, United States - Soul Dental

Soul Dental

Verified Company

Manhattan, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

$16 - $18 hourly

Responsibilities:

Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Confirm client insurance coverage and provide evidence of insurance papers to policyholders
Stay uptodate on new marketing efforts to answer insurance product inquiries utilizing all the resources available

Qualifications:

Basic knowledge of insurance policy procedures and schedules is preferred
Must have high school diploma or GED equivalent
Must have knowledge of Microsoft Office and customer relationship management software
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Prior work in a customerfacing position or customer service role is required

About Company
Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends.

Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance.

We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors.

With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.